Business Improvement Analyst - 6 Month, Remote

Datacom; Hamilton; Hybrid; NZD 80,000 - 100,000; Part time

Benefits offered by this job

Remote working

Flexi-hours

Professional development

Job summary

Datacom is seeking a skilled Business Analyst to identify, analyse, and deliver improvement opportunities across operational and service environments in New Zealand. You will gather requirements, analyse data, document processes, and support initiatives that boost performance and customer outcomes.

You'll work with stakeholders across business and technical teams in a collaborative, fast-paced environment, contributing to continuous improvement and effective change delivery while balancing

Qualifications

• 5+ years' experience in a Business Analyst, Process Analyst, Service Analyst, or similar role.
• Demonstrated experience gathering, documenting, and validating business requirements.
• Strong analytical and problem-solving skills with the ability to interpret data and provide recommendations.
• Experience analysing and improving business processes and workflows.
• Strong stakeholder engagement and relationship management capability.
• Excellent written and verbal communication skills.
• Experience facilitating workshops, meetings, and business discussions.
• Ability to manage competing priorities across multiple initiatives.
• Understanding of service delivery methodologies, including ITIL and project delivery frameworks.
• Experience preparing reports, presentations, and structured business documentation.

Responsibilities

• Engaging with stakeholders to understand current processes, challenges, and improvement opportunities.
• Gathering, analysing, and documenting business and functional requirements.
• Supporting business improvement and change initiatives across operational and service environments.
• Developing process maps, documentation, reports, and supporting artefacts.
• Analysing operational, service, financial, and customer data to identify trends and improvement opportunities.
• Supporting root cause analysis and recommending practical solutions to business issues.
• Assisting with KPI development and performance reporting.
• Supporting process optimisation and continuous improvement initiatives.
• Preparing reports, presentations, and stakeholder communications.
• Collaborating with delivery, operational, and customer teams to ensure business requirements are understood and met.
• Supporting business case development, cost-benefit analysis, and impact assessments.
• Monitoring and reporting on operational issues, risks, and improvement outcomes.
• Supporting a positive health and safety culture in line with Datacom policy.

Skills

Requirements gathering

Documentation

Stakeholder engagement

Analytical thinking

Process improvement

ITIL knowledge

Communication skills

Workshops facilitation

Prioritisation

Reports & presentations

Business analysis

Education

Bachelor's degree in business, Information Technology, Engineering, Economics, or related discipline

Job description

Datacom is seeking a skilled Business Analyst to identify, analyse, and deliver improvement opportunities across operational and service environments in New Zealand. You will gather requirements, analyse data, document processes, and support initiatives that boost performance and customer outcomes.

You'll work with stakeholders across business and technical teams in a collaborative, fast-paced environment, contributing to continuous improvement and effective change delivery while balancing