Business Development Manager

IHG Hotels & Resorts; Auckland; On-site; NZD 80,000 - 105,000; Full time

Benefits offered by this job

Room discounts

Ongoing training and development

Job summary

Hotel Indigo Auckland is seeking an experienced Hotel Sales / Business Development professional to drive new business opportunities and grow a portfolio of key accounts. You will deliver strategic sales activity to strengthen our market position and revenue.

You will manage an assigned portfolio, build strong relationships with senior decision-makers, and partner with Revenue, Reservations, Marketing and operations to deliver a seamless client experience, including room discounts and top-tier

Qualifications

• Minimum of three years’ progressive hotel sales or business development experience, including at least one year in a senior role.
• Proven track record of securing new business and growing accounts in an upper-upscale environment.
• Experience in Australia or New Zealand markets and understanding of local dynamics is advantageous.
• Strong negotiation, planning and forecasting skills with English presentation ability.

Responsibilities

• Identify, qualify and convert new sales opportunities to grow our customer base and hotel revenue.
• Manage and develop an assigned portfolio of accounts with targeted sales plans.
• Build and maintain a healthy sales pipeline via prospecting, client meetings, site inspections and follow-ups.
• Collaborate with Revenue, Reservations, Marketing and hotel operations to deliver a seamless client experience.
• Monitor performance metrics, forecast accuracy and market trends to inform strategy.

Skills

Hotel sales

Business development

Account management

Negotiation

Strategic planning

English communication

Stakeholder engagement

Education

Tertiary qualification in business/marketing/hospitality

Equivalent recognised qualification

Tools

Delphi

Salesforce

Opera

IHG Concerto

Agency360

Job description

Who we are

At Hotel Indigo, we welcome all guests into our neighbourhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so every one of them can create new stories of their own. With over 125 properties worldwide, we look for individuals who can inspire our guests to make unique discoveries - opening the door to meaningful connections with the diverse people, places and cultures of the local area.

A little taste of your day-to-day

You’ll uncover new business opportunities, grow a portfolio of key accounts and deliver strategic sales activity that strengthens our market position and drives revenue. You’ll showcase the complete Hotel Indigo Auckland experience - including our boutique accommodation, award-winning Bistro Saine, newly opened bar The Halligan, and future dedicated conference and event spaces.

Driving New Business & Revenue

• Proactively identify, qualify and convert new sales opportunities that grow our customer base, market share and hotel revenue
• Manage and develop an assigned portfolio of accounts, delivering effective sales plans and activity against agreed targets
• Identify new markets, business segments and seasonal opportunities, supported by targeted campaigns and promotions
• Build and maintain a healthy sales pipeline through prospecting, client appointments, networking, site inspections and familiarisation visits
• Monitor sales performance, conversion and account activity, adapting your approach where needed to achieve results

Relationships, Strategy & Market Intelligence

• Build trusted relationships with senior decision-makers, corporate travel buyers, meeting planners, agencies and other influential business partners
• Understand each client’s priorities and create tailored commercial solutions that deliver value for both the client and hotel
• Monitor competitor activity, pricing, market trends and changing demand to identify opportunities and inform sales strategy
• Work closely with Revenue, Reservations, Marketing and hotel operations to communicate client requirements and deliver a seamless experience
• Maintain accurate account, activity and pipeline information across the hotel’s sales and customer relationship systems
• Represent Hotel Indigo Auckland at client engagements, networking opportunities, industry events and trade activities

What we need from you

• A minimum of three years’ progressive experience in hotel sales or business development, including at least one year at Business Development Executive level or above
• Experience within an upper-upscale, luxury or comparable hotel environment, with a proven record of securing new business, developing accounts and achieving sales targets
• Previous sales experience within Australia or New Zealand and an understanding of the local market would be highly regarded
• A relevant tertiary qualification in business, marketing, hospitality or a related field—or an equivalent recognised qualification
• Strong sales, account-management, negotiation, influencing and strategic-planning skills
• Commercial confidence and the ability to interpret forecasts, pipelines, market trends and revenue performance
• Excellent professional English communication and presentation skills, with confidence engaging senior clients and stakeholders
• A proactive, organised and results-focused approach, balanced with a collaborative team mindset
• Experience with Delphi, Salesforce, Opera, IHG Concerto, Agency360 or similar platforms would be advantageous
• Flexibility to attend occasional evening, weekend or public-holiday events when required, together with the legal right to work in New Zealand

What You Can Expect From Us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. We promote a culture of trust, support and acceptance - always welcoming different backgrounds, experiences and perspectives.