Business Development Manager

InterContinental Hotels Group; Auckland; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Room discounts

Training programs

Job summary

Hotel Indigo Auckland, part of the InterContinental Hotels Group, is seeking a commercially driven Business Development Manager to join our Sales & Marketing team. You will uncover new business opportunities, grow a portfolio of key accounts, and deliver strategic sales activity that strengthens our market position and drives revenue.

You will showcase our boutique hotel experience, including Bistro Saine and The Halligan, with future conference and event spaces.

Qualifications

• Three years' progressive hotel sales or business development experience.
• At least one year in a senior sales role.
• Experience in Australia or New Zealand market highly regarded.
• Strong English communication and presentation skills.

Responsibilities

• Identify, qualify and convert new sales opportunities to grow our customer base and hotel revenue.
• Manage and develop an assigned portfolio of accounts with strategic sales plans against targets.
• Identify new markets, segments and seasonal opportunities via campaigns and promotions.
• Build and maintain a healthy sales pipeline through prospecting, client visits and site inspections.
• Collaborate with Revenue, Reservations, Marketing and Operations to deliver a seamless client experience.

Skills

New business development

Account management

Negotiation

Strategic planning

English communication

Education

Business/Marketing/Hospitality degree

Tools

Salesforce

Opera

IHG Concerto

Delphi

Agency360

Job description

Who we are

At Hotel Indigo, we welcome all guests into our neighbourhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so every one of them can create new stories of their own. With over 125 properties worldwide, we look for individuals who can inspire our guests to make unique discoveries — opening the door to meaningful connections with the diverse people, places and cultures of the local area.

Taking centre stage in midtown Auckland, Hotel Indigo Auckland stands as a testament to the vibrant intersection of history, arts, culture and business. Our boutique hotel soars above the city’s skyline in one of midtown’s tallest buildings, where we’ve masterfully preserved the historic charm of the original façade — once home to Dexter and Crozier’s “The Motor House” — while creating a fresh, modern hospitality experience.

We are on the hunt for an ambitious, commercially driven and relationship-focused Business Development Manager to join our Sales & Marketing team!

You’ll uncover new business opportunities, grow a portfolio of key accounts and deliver strategic sales activity that strengthens our market position and drives revenue. You’ll showcase the complete Hotel Indigo Auckland experience — including our boutique accommodation, award-winning Bistro Saine, newly opened bar The Halligan, and future dedicated conference and event spaces.

If you are energised by winning new business, building long-term commercial partnerships and making a meaningful impact within one of Auckland’s most distinctive hotels, this could be the perfect opportunity for you.

A little taste of your day-to-day

Driving New Business & Revenue

• Proactively identify, qualify and convert new sales opportunities that grow our customer base, market share and hotel revenue
• Manage and develop an assigned portfolio of accounts, delivering effective sales plans and activity against agreed targets
• Identify new markets, business segments and seasonal opportunities, supported by targeted campaigns and promotions
• Build and maintain a healthy sales pipeline through prospecting, client appointments, networking, site inspections and familiarisation visits
• Monitor sales performance, conversion and account activity, adapting your approach where needed to achieve results

Relationships, Strategy & Market Intelligence

• Build trusted relationships with senior decision-makers, corporate travel buyers, meeting planners, agencies and other influential business partners
• Understand each client’s priorities and create tailored commercial solutions that deliver value for both the client and hotel
• Monitor competitor activity, pricing, market trends and changing demand to identify opportunities and inform sales strategy
• Work closely with Revenue, Reservations, Marketing and hotel operations to communicate client requirements and deliver a seamless experience
• Maintain accurate account, activity and pipeline information across the hotel’s sales and customer relationship systems
• Represent Hotel Indigo Auckland at client engagements, networking opportunities, industry events and trade activities

What we need from you

• A minimum of three years’ progressive experience in hotel sales or business development, including at least one year at Business Development Executive level or above
• Experience within an upper-upscale, luxury or comparable hotel environment, with a proven record of securing new business, developing accounts and achieving sales targets
• Previous sales experience within Australia or New Zealand and an understanding of the local market would be highly regarded
• A relevant tertiary qualification in business, marketing, hospitality or a related field—or an equivalent recognised qualification
• Strong sales, account-management, negotiation, influencing and strategic-planning skills
• Commercial confidence and the ability to interpret forecasts, pipelines, market trends and revenue performance
• Excellent professional English communication and presentation skills, with confidence engaging senior clients and stakeholders
• A proactive, organised and results-focused approach, balanced with a collaborative team mindset
• Experience with Delphi, Salesforce, Opera, IHG Concerto, Agency360 or similar platforms would be advantageous
• Flexibility to attend occasional evening, weekend or public-holiday events when required, together with the legal right to work in New Zealand

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life — including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. We promote a culture of trust, support and acceptance — always welcoming different backgrounds, experiences and perspectives.