Business Consultant

Westpac New Zealand; Auckland; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

4 weeks holiday

Wellbeing leave

Purchased leave

Banking benefits

Career development

Recognition

School holiday subsidy

Volunteer days

Job summary

Westpac New Zealand is seeking a Business Consultant in Business Banking to support customers by phone, handling day-to-day requests and coordinating with Westpac teams to deliver timely solutions. You will be part of a high-performing team focused on outstanding service and client outcomes.

The role is based in Auckland or Wellington, offering a clear path to growth within a supportive environment and exposure to diverse business clients.

Qualifications

• Has prior phone-based customer service experience.
• Is passionate about delivering exceptional service to Business Banking customers.
• Has a good understanding of business clients and their unique needs.
• Communicates clearly and professionally via phone and email.
• Represents the business unit in a friendly, confident, and professional manner.
• Uses initiative and takes ownership to consistently deliver on promises.
• Is eager to learn and grow within the role.
• Holds a tertiary qualification (preferred but not essential).

Responsibilities

• This is a phone-based role where you’ll manage a wide range of customer requests, ensuring they’re actioned within agreed timeframes and service levels.
• You’ll work closely with internal teams across Westpac to connect customers with the right support and solutions.

Job description

The successful candidate can be based in either Auckland or Wellington.

Mō te tūranga | About the Role

As a Business Consultant, you’ll be part of a high-performing team dedicated to supporting Business Banking customers with their day-to-day needs. This is a role where helping others is at the heart of what you do, and you’ll bring a proven track record of delivering outstanding customer service.

This is a phone-based role where you’ll manage a wide range of customer requests, ensuring they’re actioned within agreed timeframes and service levels. You’ll work closely with internal teams across Westpac to connect customers with the right support and solutions.

Business Consultant – Business Banking

• Full time, permanent
• The successful candidate can be based in either Auckland or Wellington

We Are Looking For Someone Who

• Has prior phone-based customer service experience.
• Is passionate about delivering exceptional service to Business Banking customers.
• Has a good understanding of business clients and their unique needs.
• Communicates clearly and professionally via phone and email.
• Represents the business unit in a friendly, confident, and professional manner.
• Uses initiative and takes ownership to consistently deliver on promises.
• Is eager to learn and grow within the role.
• Holds a tertiary qualification (preferred but not essential).

Westpac Hei Wāhi Mahi | Working at Westpac

In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Growth and development – we provide opportunities for development and promote internal mobility
• Recognition - we recognise and reward our star performers
• School holiday subsidy - help you balance work and family during school holiday
• 2 Volunteer days per year

Ko mātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Applications Close

2 October 2026