Boutique Hotel Ops Leader - Multi-Property, Hybrid

Placements24; Queenstown; Hybrid; NZD 110,000 - 170,000; Full time

Benefits offered by this job

Hybrid work

Health benefits

Retirement plan

Travel allowances

Career growth

Job summary

Placements24 is seeking an experienced Operations Manager to oversee multiple boutique hotels in the Queenstown region, NZ. This hybrid role combines on-site leadership with remote strategy, focusing on service standards, profitability, and guest satisfaction while coordinating with General Managers.

You will drive operating budgets, monitor KPIs, manage supplier relationships, lead staff training, and ensure health and safety compliance across properties.

Qualifications

• Minimum 7 years in hotel operations leadership and multi-property oversight.
• Track record of improving efficiency, guest satisfaction, and profitability.
• Strong financial management, budgeting, and cost control.

Responsibilities

• Oversee operational performance of multiple boutique hotels, ensuring brand standards and service excellence.
• Collaborate with General Managers to develop and implement strategies, budgets, and action plans.
• Monitor revenue, expenses, and profitability, identifying cost savings.

Skills

Leadership

Budgeting

Ops management

Hospitality

Stakeholder mgmt

Education

Bachelor in Hospitality Management

Tools

POS systems

Reporting tools

MS Excel

Job description

Placements24 is seeking an experienced Operations Manager to oversee multiple boutique hotels in the Queenstown region, NZ. This hybrid role combines on-site leadership with remote strategy, focusing on service standards, profitability, and guest satisfaction while coordinating with General Managers.

You will drive operating budgets, monitor KPIs, manage supplier relationships, lead staff training, and ensure health and safety compliance across properties.