Biotech & Bioprocess Workshop Technician

Ci001 Callaghan Innovation; Canterbury; On-site; NZD 41,000 - 50,000; Full time

Benefits offered by this job

Employee discounts

Training and mentoring opportunities

Career progression and development

Job summary

CoverMe Phone Repair in Ashburton, Canterbury, New Zealand is seeking an Electronics Repair Technician for full-time, permanent work with a minimum 30 hours per week. You will diagnose, repair and maintain mobile phones, tablets, laptops, and other electronics while assisting customers and managing stock.

The role requires hands-on hardware/software troubleshooting, strong customer service skills, and the ability to work independently on a flexible roster, including weekends.

Qualifications

• Relevant Level 4 or higher qualification in electronics/IT or at least 6 months of relevant work experience.
• Experience repairing mobile phones, computers, and electronics, including Apple and Android devices.
• Strong hardware and software troubleshooting skills.
• Excellent attention to detail.
• Good communication and customer service skills.
• Ability to work independently and in a team; flexible roster including weekends/public holidays.

Responsibilities

• Diagnose and repair Apple, Android, gaming devices and other electronics across phones, tablets, laptops and more.
• Manage parts, stock and tools; assist customers and offer product support.
• Explain repair options, costs and timeframes to customers; provide practical technical advice.
• Maintain a clean and safe store environment; follow health and safety requirements.
• Support store operations, merchandising, and sales of accessories and tech products.

Skills

Troubleshooting

Attention to detail

Problem-solving

Communication skills

Time management

Teamwork

Education

Level 4 electronics/IT qualification

Job description

Job Description

CoverMe Phone Repair in Ashburton, Canterbury is looking for an experienced and motivated Electronics Repair Technician to join our team on a full-time basis.

Number of Vacancies: 2
Position: Electronics Repair Technician
Employment Type: Full-Time, Permanent
Hours: Minimum 30 hours per week, according to roster
Pay Rate: $26.00–$32.00 per hour, depending on qualifications, skills, and experience
Location: Ashburton, Canterbury, New Zealand

About CoverMe Phone Repair

CoverMe Phone Repair is a customer-focused mobile phone and electronics repair business based in Ashburton. We provide professional repair services, technical support, accessories, and technology products to our customers.

About the Role

The successful applicant will be responsible for diagnosing, repairing, and maintaining mobile phones, tablets, laptops, computers, and other electronic devices.

The role also involves assisting customers, selling accessories and technology products, managing repair parts and stock, and supporting the day-to-day operation of the store.

You will need to be comfortable working independently, taking responsibility during your shifts, and using your initiative to resolve technical and customer-related issues.

Key Responsibilities Devices Repairs & Diagnostics

• Diagnose and repair Apple, Android, Gaming Console, and other electronic devices.
• Repair mobile phones, iPads, tablets, laptops, computers, and other electronic devices.
• Diagnose and resolve hardware and software faults.
• Carry out screen, battery, charging port, camera, speaker, microphone, and other component replacements.
• Perform software installation, updates, configuration, and troubleshooting.
• Use appropriate diagnostic equipment and tools to identify technical faults.
• Test repaired devices and replacement components to ensure they are functioning correctly for water damage devices.
• Assess damage and determine appropriate repair solutions and costs.
• Maintain a high standard of workmanship while completing repairs efficiently and accurately for Micro Solidering and PCB Board Repairs.

Customer Service

• Provide friendly, professional, and knowledgeable customer service.
• Understand customer requirements and recommend appropriate repair solutions.
• Explain repair options, costs, timeframes, warranties, and services clearly to customers.
• Troubleshoot customer issues and provide practical technical advice.
• Handle customer enquiries and complaints professionally.
• Build positive and long-term relationships with customers.
• Ensure every customer receives a high standard of service and support.

Sales & Product Support

• Sell mobile phone accessories, screen protectors, chargers, cases, cables, and other technology products.
• Install screen protectors professionally.
• Assist customers in selecting products suitable for their needs.
• Maintain up-to-date knowledge of products, features, warranties, and compatibility.
• Communicate promotions and new products to customers.
• Ensure products are correctly displayed, priced, and presented in-store.
• Identify opportunities to improve sales and customer satisfaction.

Stock & Parts Management

• Order replacement parts and accessories when required.
• Receive and check incoming stock for correct models, specifications, and quantities.Maintain accurate stock and inventory records.
• Monitor stock levels and place supplier orders when necessary.
• Ensure repair parts and accessories are stored safely and appropriately.
• Complete relevant repair, stock, and product documentation.

Store Operations

• Maintain a clean, organised, safe, and professional store environment.
• Follow all workplace health and safety requirements.
• Keep repair tools and equipment clean, organised, and maintained.
• Assist with opening and closing procedures where required.
• Take responsibility for assigned duties and store operations during shifts.
• Work independently when required and demonstrate good judgement.
• Support other team members and contribute to a positive workplace environment.

Skills & Experience

The ideal candidate will have:

• A relevant Level 4 or higher qualification in electronics, telecommunications, information technology, computer technology, or a related field; OR Minimum 6 months of relevant work experience.
• Relevant practical experience in mobile phone, computer, electronics, or similar device repairs.Experience repairing Apple and Android devices.
• Strong hardware and software troubleshooting skills.
• Good knowledge of mobile phones, tablets, computers, and electronic devices.
• Experience with PCB/component-level repair would be an advantage but not essential, as training will be provided to the successful candidate.
• Excellent attention to detail.
• Strong problem-solving and diagnostic abilities.Good communication and customer service skills.
• Strong time-management and organisational skills.
• A reliable, responsible, and professional attitude.
• A genuine passion for technology and electronics.
• Ability to work both independently and as part of a team.
• Ability to work a flexible roster, including weekends and public holidays when required.

What We Offer

• Competitive pay of $26.00–$32.00 per hour, depending on experience and qualifications
• Full-time, permanent employment
• Minimum 30 hours per week
• Overtime opportunities where available
• Supportive and professional working environment
• Modern repair tools and equipment
• Employee discounts
• Training and mentoring opportunities
• Career progression and development opportunities
• Opportunity to develop advanced technical and leadership skills

Who We Are Looking For

We are looking for someone who is reliable, hardworking, technically skilled, and passionate about technology.

The right person will take pride in their work, care about the customer experience, and be willing to take responsibility and learn new repair techniques and technologies.

If you enjoy fixing technology, solving problems, helping customers, and working in a fast-paced environment, we would love to hear from you.