Bilingual Relationship Banker - Client Solutions & Growth

Bank of America; Wellington; On-site; NZD 61,000 - 66,000; Full time

Job summary

Bank of America is hiring for a frontline banking role, engaging clients in the lobby and guiding transactions through self-service channels. You’ll process cash, educate clients on digital tools, and uncover financial needs through meaningful conversations.

Roles require weekend and extended hours availability, with travel to various financial centers as needed. The team emphasizes collaboration, compliance with laws, and delivering an exceptional client experience.

Qualifications

• Spanish bilingual required.
• Self-starter with a strong work ethic and results focus.
• Collaborates effectively to build relationships and deliver client value.
• Communicates confidently with all clients and educates on transactions.
• Learns new information and adapts to technology platforms.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines to act in the client's and bank's interest.
• Grows knowledge by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls.
• Drives the client experience and ensures accurate cash handling.

Skills

Adaptability

Business Acumen

Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma or GED

Job description

Bank of America is hiring for a frontline banking role, engaging clients in the lobby and guiding transactions through self-service channels. You’ll process cash, educate clients on digital tools, and uncover financial needs through meaningful conversations.

Roles require weekend and extended hours availability, with travel to various financial centers as needed. The team emphasizes collaboration, compliance with laws, and delivering an exceptional client experience.