Banking Advisor II — Elevate Customer Experience

Woodforest National Bank; Wellington; On-site; NZD 71,000 - 107,000; Full time

Job summary

Woodforest National Bank is hiring a Banker to deliver the Woodforest Experience through exceptional service and proactive marketing of banking products. You will build retail customer relationships while executing branch operations with integrity and ownership.

Ideal candidates enjoy helping others and thrive in a retail environment, aligning with Woodforest’s core values of Ownership, Service, Community, and Integrity in every interaction.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience
• Prior in-store retail banking experience preferred but not required
• Demonstrated willingness to accept coaching and feedback to improve performance
• Strong communication, organizational, and problem-solving skills
• Ability to work flexible or extended hours based on retail branch needs

Responsibilities

• Identify customer needs and recommend appropriate banking solutions.
• Achieve individual sales goals through proactive conversations, referrals, and marketing outreach.
• Explain complex banking solutions in simple terms.
• Provide warm, personalized interactions and support digital banking tools.
• Maintain operational excellence including accurate transactions and regulatory compliance.

Skills

Retail sales

Customer service

Communication

Problem-solving

Organizational skills

Attention to detail

Flexibility

Confidentiality

Education

High School Diploma or equivalent

Tools

Cisco Duo

Job description

Woodforest National Bank is hiring a Banker to deliver the Woodforest Experience through exceptional service and proactive marketing of banking products. You will build retail customer relationships while executing branch operations with integrity and ownership.

Ideal candidates enjoy helping others and thrive in a retail environment, aligning with Woodforest’s core values of Ownership, Service, Community, and Integrity in every interaction.