Automotive Parts Interpreter | Repco Wellington

Repco; Wellington; On-site; NZD 42,000 - 56,000; Full time

Benefits offered by this job

Staff discounts

Training and development

GPC and Repco benefits

Job summary

Repco in Wellington seeks an Automotive Parts Interpreter to deliver expert technical support to trade and retail customers. You will build strong customer relationships, leverage up-to-date product knowledge, and act as a solutions-focused ally in a busy phone-based role.

The role requires automotive parts or mechanical experience, a passion for customer service, and the ability to communicate clearly with both technical and non-technical colleagues. A flexible, proactive team player is ideal.

Qualifications

• Automotive parts or mechanical experience is required.
• Passion for customer service with some sales experience.
• Ability to explain technical information clearly to technical and non-technical people.

Responsibilities

• Provide technical support to trade and retail customers using automotive parts knowledge.
• Build effective customer relationships and resolve issues.
• Be a superstar seller and problem solver with up-to-date product information.
• Deliver genuine service and create lasting impressions for customers.
• Enjoy a busy phone-based customer contact role.
• Be safety aware and contribute to a safe work environment.

Skills

Automotive parts knowledge

Customer service

Sales experience

Problem solving

Tools

Computer skills

Job description

• Sunday 9am-4pm, Monday-Thursday 8am-5pm (40.5 hours per week)
• Friendly & fun team, great staff discounts, plus the opportunity to learn & develop
• Work with one of the biggest brands in the automotive industry!

Repco is a well-known and highly respected brand within the automotive industry. As we continue to grow, there is no better time to join us and take your career up a gear. We provide fantastic training and support to our staff, and you'll work with an experience and knowledgeable team.

Our Automotive Parts Interpreters Are Experts Who

• Provide technical support to our trade and retail customers through using their expert automotive parts/mechanical knowledge
• Build effective customer relationships
• Are superstar sellers and problem solvers, and use up-to-date product information and knowledge
• Are committed to providing a genuine service, where they create lasting impressions and moments that matter for their customers
• Enjoy working in a busy phone customer contact role
• Are safety aware and constantly strive to provide the safest work environment for themselves and their teammates.

The Successful Applicant Will

• Demonstrate prior automotive parts or mechanical experience
• Be a passionate customer service expert with some sales experience
• Be comfortable sharing knowledge and can communicate in a technical and non-technical manner
• Be a natural problem solver who is solutions focussed with sound computer skills
• Be a proactive and driven team player, who can also work independently
• Have a flexible availability and hold a valid driver’s licence (manual preferred).

Why Our Team Loves Working For Repco

• Recognition programs and team incentives for your performance
• An inclusive team environment: our team are important members of GPC
• Ongoing training and career development; we genuinely care about supporting you to reach your full potential
• Attractive team member pricing across all GPC AP businesses
• We proactively support our working parents in a variety of meaningful ways, and our parental leave top-up allowance is one of the ways we do this
• Paid volunteer leave allowing you to give back to your chosen charity/community organisation
• The opportunity to join a progressive global company that continually strives to remain the number one in the automotive aftermarket.

GPC Asia Pacific

Movement is in our DNA. We are GPC Asia Pacific: one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand and Southeast Asia. Our iconic brands include Repco, NAPA & McLeod Accessories. Yet we are more than just a parts and service company. We propel people forward. With over 8000 team members in Asia Pacific, and 60k+ globally, being part of Genuine Parts Company won’t leave you standing still. Reach is key to our success. Learn more about our business online at www.gpcasiapac.com.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.