Assistant Manager / Head Barista

Henry and Ted Cafe; Papamoa; On-site; NZD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Professional development

Staff discounts

Flexible scheduling

Supportive work environment

Job summary

Henry and Ted Cafe in Papamoa, Bay of Plenty, seeks an experienced Assistant Manager / Head Barista to join full-time. This role blends operational management with hands-on coffee crafting to deliver exceptional customer experiences.

You will lead daily cafe operations, train and supervise staff, manage inventory and supplier relations, and ensure food safety. Strong barista credentials and leadership are essential for success and growth in our community-focused cafe.

Qualifications

• Minimum 3–5 years' hospitality or cafe management experience.
• Advanced barista skills with espresso machine operation and latte art.
• Strong supervisory and team leadership experience.
• Knowledge of health and safety regulations and cafe operations.
• Experience with inventory, stock control, and financial record-keeping.
• Excellent customer service and communication skills.
• Flexibility for early mornings, weekends, and public holidays.
• Current Food Safety Certificate or willingness to obtain one.

Responsibilities

• Lead and supervise daily cafe operations and staff scheduling.
• Prepare and serve espresso-based drinks with consistency.
• Maintain food hygiene, health and safety standards.
• Manage inventory, stock orders, and supplier relations.
• Mentor barista staff on techniques and customer service.
• Monitor POS systems and cash handling.
• Assist recruitment and onboarding of new team members.
• Report operational metrics and improvements to management.

Skills

Cafe management

Barista skills

Staff supervision

Customer service

Education

Food Safety Certificate

Barista certification

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Henry and Ted Cafe – Papamoa, North Island

Henry and Ted Cafe is seeking an experienced Assistant Manager / Head Barista to join our team in Papamoa, Bay of Plenty. This is a full-time position that combines operational management with hands-on barista expertise. As Assistant Manager / Head Barista, you will play a crucial role in delivering exceptional customer experiences whilst ensuring smooth day-to-day operations. This dual-focused role is integral to maintaining the high standards Henry and Ted Cafe is known for and directly contributes to our continued success and growth in the local community.

Key responsibilities

Lead and supervise daily cafe operations, including staff scheduling, training, and performance management

Prepare and serve high-quality espresso-based beverages and specialty coffee drinks with consistency and excellence

Maintain exceptional standards of food hygiene, health and safety compliance, and cafe cleanliness

Manage inventory control, stock ordering, and supplier relationships to ensure efficient operations

Mentor and train barista staff on coffee preparation techniques, customer service, and company standards

Monitor point-of-sale systems and ensure accurate cash handling and financial record-keeping

Deliver outstanding customer service and resolve customer enquiries or complaints professionally

Contribute to the development and implementation of cafe promotions and menu innovations

Assist in recruitment and onboarding of new team members

Report to management on operational metrics, staff performance, and areas for improvement

What we’re looking for

Minimum 3-5 years' experience in hospitality or cafe management, with proven barista credentials

Advanced barista skills with experience in espresso machine operation, milk steaming, and latte art

Strong supervisory and team leadership experience, with the ability to motivate and develop staff

Excellent knowledge of health and safety regulations, food handling standards, and cafe operations

Proven ability to manage inventory, stock control, and maintain accurate financial records

Outstanding customer service skills with a genuine passion for delivering exceptional cafe experiences

Strong communication and interpersonal skills with the ability to work collaboratively within a team

Flexibility to work early mornings, weekends, and public holidays as required

Experience with point-of-sale (POS) systems and basic computer literacy

A current Food Safety Certificate or willingness to obtain one

Barista certification or equivalent professional qualification (preferred)

What we offer

Competitive pay commensurate with experience and qualifications

Opportunities for professional development and further barista training

A supportive and collaborative work environment where your contributions are valued

Staff discounts on cafe products and beverages

The chance to work with a quality-focused cafe brand that prioritises customer satisfaction

Flexible scheduling where possible to support work-life balance

A role that combines creative coffee craft with meaningful leadership responsibilities

About us

Henry and Ted Cafe is a community-focused cafe located in the heart of Papamoa, Bay of Plenty. We are passionate about delivering exceptional coffee, warm hospitality, and a welcoming environment for our customers. Our mission is to create a space where quality coffee meets genuine human connection. We pride ourselves on sourcing premium beans, training skilled baristas, and building lasting relationships with our local community. We are committed to maintaining the highest standards of service and creating a workplace where our team members feel valued, supported, and empowered to succeed.