Application Support Engineer

westpacnz; New Zealand; On-site; NZD 95,000 - 115,000; Full time

Benefits offered by this job

Holiday + wellbeing leave

Additional leave options

Banking benefits

Professional development

Recognition program

School holiday subsidy

Volunteer days

Job summary

Westpac New Zealand is seeking an Application Support Engineer within the Enterprise Services Operational Risk team to support critical security platforms across Westpac sites, protecting people and premises.

You'll work in an Agile squad, resolve incidents, collaborate with engineering teams, vendors and stakeholders, and gain exposure to a broad tech landscape from Windows servers to databases and monitoring tools.

Qualifications

• Experience supporting enterprise applications in a Microsoft server environment, including incident investigation and troubleshooting.
• Hands-on experience with Windows Server and .NET technologies.
• Working knowledge of Microsoft SQL Server, system integration and associated fault diagnosis.
• Strong analytical and problem-solving skills, with the ability to investigate and resolve production issues methodically.
• Working knowledge of networking fundamentals, system hardening and security practices in enterprise environments.
• Experience with tools such as Jira, Confluence, Artifactory, SolarWinds, Splunk, Dynatrace and PagerDuty, or similar platforms.
• Understanding of IT service management practices, including Incident, Problem and Change Management.
• Experience working in Agile teams and collaborating effectively with technical and business stakeholders.
• A continuous improvement mindset and a strong focus on reliable services and customer outcomes.

Skills

Incident investigation

Troubleshooting

Windows Server

.NET technologies

SQL Server

Networking fundamentals

Security best practices

Agile teamwork

Problem solving

Continuous improvement mindset

Tools

Jira

Confluence

Artifactory

SolarWinds

Splunk

Dynatrace

PagerDuty

Job description

Mō te tūranga | About the Role

As an Application Support Engineer for our Enterprise Services Operational Risk team, you'll support the platforms that enable important physical security services across Westpac sites and help protect our people and premises.

Working within an Agile squad, you'll help maintain reliable, secure and high-performing services. You'll collaborate with engineering teams across New Zealand, technology partners, vendors and business stakeholders, while gaining exposure to a broad technology landscape including virtualised application servers, databases, DevOps tooling, networking, observability and monitoring platforms.

This is a hands-on role for someone who enjoys solving complex problems, improving services and contributing to a strong operational risk and resilience culture.

Nā tāu rourou | What will you bring?

• Experience supporting enterprise applications in a Microsoft server environment, including incident investigation and troubleshooting.
• Hands-on experience with Windows Server and .NET technologies.
• Working knowledge of Microsoft SQL Server, system integration and associated fault diagnosis.
• Strong analytical and problem-solving skills, with the ability to investigate and resolve production issues methodically.
• Working knowledge of networking fundamentals, system hardening and security practices in enterprise environments.
• Experience with tools such as Jira, Confluence, Artifactory, SolarWinds, Splunk, Dynatrace and PagerDuty, or similar platforms.
• Understanding of IT service management practices, including Incident, Problem and Change Management.
• Experience working in Agile teams and collaborating effectively with technical and business stakeholders.
• A continuous improvement mindset and a strong focus on reliable services and customer outcomes.

Westpac Hei Wāhi Mahi | Working at Westpac

• - 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• - Additional purchased leave options up to 4 weeks per year
• - Banking benefits, insurance discounts and superannuation scheme
• - Growth and development - we provide opportunities for development and promote internal mobility
• - Recognition - we recognise and reward our star performers
• - School holiday subsidy - help you balance work and family during school holiday
• - 2 Volunteer days per year

Ko mātou tēnei | Our Organisation

At Westpac, we're working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we've been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we're lucky enough to have walk through our doors every day. The giant 'W' on our building doesn't just stand for Westpac - it says, double you. We're a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We're recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us - we believe that when we care deeply and do our best for our people, they'll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities - your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications close: 8 October 2026