Application Support Analyst

FirstCape; Auckland; On-site; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Wellbeing support

Volunteer days

Career development opportunities

Job summary

FirstCape is seeking an experienced Systems Support Analyst to back our wealth management and investment operations. You will maintain and support core platforms including CRM and OMS, resolve complex incidents, and work with vendors to ensure reliable service.

You will engage with business users and technical teams to optimize performance, implement improvements, and support upgrades and deployments. A proactive, customer-focused approach and strong SQL skills are essential.

Qualifications

• Minimum 5 years' experience supporting technology platforms within financial services.
• Hands-on experience with Order Management Systems or investment/trading platforms.
• Strong experience troubleshooting APIs, integrations and data interfaces.
• Experience supporting CRM platforms in financial services.
• Investigate and resolve complex application and data issues.
• Working knowledge of SQL or database querying for troubleshooting.

Responsibilities

• Provide expert support for business-critical financial services applications with high availability.
• Support CRM, OMS, investment operations and related business applications.
• Investigate incidents across applications, APIs and data feeds.
• Monitor performance, identify risks and address service issues proactively.
• Troubleshoot connectivity and integration issues across platforms.
• Perform root cause analysis and implement sustainable fixes.
• Support upgrades, releases, testing and deployments.
• Collaborate with stakeholders, operations teams and vendors.
• Manage scheduled jobs and automated processes.
• Contribute to improvements in support processes and service delivery.

Skills

Order Management Systems

APIs

CRM platforms

SQL

Vendor management

Troubleshooting

Data interfaces

Communication

Tools

OMS

CRM platforms

APIs

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

This is a fixed term opportunity through to March 2028.

About First Cape |Mo FirstCape

FirstCape is one of New Zealand’s largest and best resourced wealth advisory and asset management business, creating an enhanced and broadened product offering to help our clients achieve their goals at whatever stage of their investment life cycle. Here at FirstCape, we believe that our people are our greatest asset. Our success is dependent on the collective talent, expertise, and dedication of each and every one of our team members. We are committed to creating an environment where everyone can thrive, grow, and contribute to their fullest potential.

About the opportunity | Mo te whai waahi

We're seeking an experienced Systems Support Analyst with strong financial services technology experience to support and enhance the applications that underpin our wealth management and investment operations.

This role is responsible for the day-to-day support of business-critical systems including CRM platforms, order management systems, integrations, APIs and automation services. Working closely with business users, vendors and technical teams, you'll resolve complex issues, drive continuous improvement and help ensure the reliability and performance of systems that are fundamental to client and operational outcomes.

• Provide expert support for business-critical financial services applications, ensuring high levels of system availability, performance and reliability.
• Support core platforms including CRM systems, order management systems, investment operations and related business applications.
• Investigate and resolve incidents across applications, APIs, integrations, data feeds and automated processes.
• Monitor application and integration performance, identifying risks and proactively addressing potential service issues.
• Troubleshoot API connectivity, data flow and system integration issues across multiple internal and vendor platforms.
• Perform root cause analysis and implement sustainable solutions to reduce recurring issues and improve system stability.
• Support application upgrades, system releases, testing activities and production deployments.
• Work closely with business stakeholders, operations teams and external vendors to deliver exceptional support outcomes.
• Manage scheduled jobs, automated processes and operational workflows to ensure smooth business operations.
• Contribute to ongoing improvements in support processes, automation, application performance and service delivery.

What you will bring to the role | He aha ka kawea e koe ki te mahi

We require that you have:

• Minimum 5 years' experience supporting technology platforms within a financial services environment (wealth management, funds management, banking, investment administration or similar).
• Hands-on experience supporting Order Management Systems (OMS) or investment/trading platforms is essential.
• Strong experience supporting and troubleshooting APIs, system integrations and data interfaces.
• Experience supporting CRM platforms and customer-centric business applications, ideally within financial services.
• Proven ability to investigate and resolve complex application, integration and data-related issues.
• Working knowledge of SQL, scripting or database querying for troubleshooting and analysis.
• Experience working with vendors, third-party applications and service management/ticketing platforms.
• Strong understanding of operational processes, controls and governance requirements within a regulated financial services environment.
• Excellent communication skills with the ability to engage effectively with both technical and non-technical stakeholders.
• A proactive, customer-focused approach with strong analytical and problem-solving capability.

Why work at FirstCape? | He aha mahi i te FirstCape?

We offer a competitive compensation package commensurate with experience. Additional benefits include wellbeing support, volunteer days and a great company culture. We pride ourselves on offering our employees outstanding development and learning opportunities to support career growth, and the opportunity to work alongside the best talent in the market.

We are an inclusive employer and want our workforce to reflect a rich and diverse way of thinking and working. We know people are more than a single identity and the qualities that make each one of us unique need to be valued and embraced. So regardless of your gender, age, background or how you choose to identify, there's room for you to realise your potential here. And importantly, there's room to be yourself.

We’re also committed to providing equal opportunities to all candidates. Let us know if you have any accessibility requirements so we can work with you to make adjustments where possible to support your application.

To be eligible to apply, you must have the right to work in New Zealand. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.