Ambassador

JobSpace; Auckland; On-site; NZD 120,000 - 170,000; Full time

Job summary

Abbott Transfusion Medicine seeks a field-based Transfusion Medicine Ambassador to support a key customer in New Zealand, delivering expert technical support and customer outcomes across a strategic account.

You will combine biomedical engineering knowledge with diagnostics expertise to ensure system performance, stakeholder trust, and compliant operations across GMP and quality standards, traveling Auckland to Christchurch.

Qualifications

• Degree in Biomedical Engineering, Engineering or related field.
• Strong troubleshooting and problem-solving skills with attention to detail.
• Experience in diagnostics, transfusion medicine, or laboratory environments is preferred.
• Able to clearly communicate complex technical concepts to stakeholders.
• Experience in regulated environments (GMP, quality systems).
• Self-directed, organized, and accountable with ownership of outcomes.

Responsibilities

• Act as the primary technical ambassador in New Zealand for Abbott Transfusion Medicine with accountability for system performance for a key partner.
• Build and maintain trusted stakeholder relationships through proactive communication.
• Provide hands-on technical support, maintenance, and advanced troubleshooting across instrumentation, automation, and software systems.
• Lead root cause analysis and ensure compliant documentation aligned to GMP and quality standards.
• Manage priorities and travel across multiple sites with autonomy, while staying connected to a broader team.

Skills

Technical troubleshooting

Stakeholder communication

Independent work

Diagnostics familiarity

Education

Biomedical Engineering

Engineering degree

Job description

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

Abbott Transfusion Medicine is a global leader in in vitro diagnostics, providing a broad range of innovative instruments, systems and assays for blood centres worldwide. Our solutions support the screening of donated blood and patient samples, helping ensure the safety, quality and availability of blood products.

We are seeking a Transfusion Medicine Ambassador to support a key customer in New Zealand, delivering exceptional technical support and customer outcomes across one of our most strategically important accounts.

This is a high-impact, field-based role where you will act as the technical and relationship lead for New Zealand, working closely with a key strategic partner, being the primary in-country representative for Abbott Transfusion Medicine.

You will combine engineering expertise, transfusion knowledge, and customer leadership to ensure optimal system performance, strengthen partnerships, and drive continuous improvement within a highly regulated healthcare environment.

You will operate with a high degree of autonomy, while remaining closely connected to a broader team of ambassadors and specialists based in Australia. Success in this role requires strong self-direction, accountability, and the ability to influence and deliver outcomes independently.

Working across multiple customer sites, you will bring deep technical expertise, strong diagnostics knowledge, and a proven ability to build trust and credibility with stakeholders to manage complex environments, solve problems, and deliver a consistently high-quality customer experience. The role involves regular travel primarily between Auckland and Christchurch, with occasional international travel. The role can be based in either Auckland or Christchurch.

Key Responsibilities

• Act as the primary technical ambassador in New Zealand for Abbott Transfusion Medicine, with accountability for the system performance for a key strategic partner.
• Build and maintain strong, trusted relationships with key stakeholders through proactive, clear, and professional communication
• Provide hands‑on technical support, maintenance, and advanced troubleshooting across instrumentation automation, and software systems
• Lead root cause analysis and issue resolution, ensuring accurate and compliant documentation (aligned to GMP and quality standards)
• Operate with a high degree of autonomy, effectively managing priorities, travel, and customer needs across multiple sites
• Collaborate cross‑functionally to deliver coordinated and high‑quality customer outcomes
• Maintain high standards in inventory management, stock control, and service workflows
• Ensure full compliance with corporate governance, quality, and regulatory standards
• Support business reviews, KPI tracking, and continuous improvement initiatives
• Contribute to territory sales targets and support growth in instrument and consumable adoption
• Identify and support new business opportunities within the existing customer environment
• Deliver training, education, and system optimisation support to enhance customer capability and experience

Qualification and Experience

• A degree in Biomedical Engineering, Engineering, or related field
• Strong technical troubleshooting and problem‑solving skills, with high attention to detail
• Experience within diagnostics, transfusion medicine, or laboratory environments (preferred)
• The ability to communicate complex technical concepts clearly and build confidence with stakeholders
• Experience working within regulated environments (GMP, quality systems)
• A proactive, organised, and accountable approach, with strong ownership of outcomes
• The ability to work independently while staying connected to a broader team
• Strong relationship‑building skills, with the ability to establish trust quickly
• Resilience and adaptability in managing complex customer environments and competing priorities

Field-based role covering multiple sites across New Zealand

Regular travel required (Auckland and Christchurch focus)

Occasional international travel

Reporting to the Ambassador Lead - ANZ, with strong support from a broader Australian-based ATM team