AIOps Associate, Wellington

black.ai; Wellington; On-site; NZD 80,000 - 100,000; Full time

Job summary

Marloo is building an AI-powered partner for financial advisers, delivering a white-glove, advice-tech experience. The AIOps team turns data into scalable internal tools and AI workflows, enabling advisers to operate at scale with high ownership and ambition.

You’ll own the work and build leverage, turning signals into actionable improvements for activation, conversion and retention while collaborating across onboarding, invoicing and support. Expect a high-ownership role with travel as needed.

Qualifications

• Demonstrated ownership and ability to build scalable systems.
• Experience turning customer conversations into product insights.
• Comfort using AI to automate workflows.
• Willingness to travel internationally.
• Empathy for financial advisers and ability to communicate value.
• Desire to shape your own role and journey.

Responsibilities

• Deliver an exceptional customer experience by helping advisers succeed with empathy and urgency.
• Build internal tools: scripts, small systems, and workflows to remove repetitive work.
• Create growth loops by turning product usage signals into activation and retention actions.
• Develop AI workflows to handle work that would require more headcount.
• Turn customer conversations into actionable insights for product and GTM teams.
• Manage onboarding, invoicing, payment issues and internal requests to keep the machine running.
• Support a team of empowered doers; “Not my job” is not part of the AIOps vocabulary.

Job description

About Marloo

Financial advisers carry an extraordinary responsibility. They guide people through the most important financial decisions of their lives. For too long the tools available to them have been unworthy of that responsibility.

We are building the AI partner that changes that. Not a notetaker, but the infrastructure the profession has always needed and never had.

The customer comes first at Marloo: they're why we're here. We take pride in providing a white-glove experience to them as we work to create the first advice-tech experience that feels truly magical.

Backed by Blackbird Ventures, the first and largest investor in Canva. In under a year we have onboarded 650+ firms across six countries with almost zero churn. We are at the beginning of something significant and the momentum speaks for itself.

AIOps at Marloo

AIOps is the team that helps Marloo operate at the scale most companies need ten times the headcount to achieve. We build internal tools, growth loops and AI workflows. We also do the hands-on work needed to keep customers delighted and the business moving.
We are looking for a high-agency operator who can also build. You might be an ex-consultant, startup operator, analyst or ambitious generalist. You need to be comfortable using AI to turn messy business problems into working systems, and excited to support advisers in having a best in class experience on our platform.

What you'll do: Own the work, then build the leverage.

• Deliver an exceptional customer experience. Help advisers succeed, solve problems with empathy and urgency, and go beyond closing the ticket.

• Build internal tools. Create the small systems, scripts, agents and workflows that remove repetitive work and make the whole team more effective.

• Build growth loops. Turn signals from product usage and customer behaviour into timely, useful actions that improve activation, conversion and retention.

• Create AI workflows. Use modern AI and automation tools to handle work that would otherwise need more headcount.

• Turn customer conversations into insight. Find patterns, quantify them and make sure the product and go-to-market teams can act on them.

• Keep the machine running. Own the operational work that matters now, including onboarding, invoicing, payment issues and internal requests.

• General pitching in where the company needs you. We're building a team of highly empowered doers. "Not my job" is not part of the AIOps vocabulary.

You're a fit if

• You want direct exposure to all aspects of building and scaling a company

• You're comfortable with high ownership and responsibility

• You have burning ambition and drive for significant achievement

• You turn ambiguity into your secret weapon: you dive in, take charge, and figure things out

• You can clearly empathise with financial advisers and communicate the value of Marloo

• You don't need to be experienced in financial services, but some understanding of the industry would be helpful

• You want to eventually shape your own role and journey

• Willing to prioritise in-person collaboration. Also able to travel internationally as needed

Salary range: $80-$100k depending on experience. Exceptions on a case-by-case basis and determined relative to open compensation standards. Happy to discuss what that would look like for you specifically during our interview process.