AI Adoption & Operational Change Lead

Southern Cross Health Insurance; Auckland; On-site; NZD 110,000 - 160,000; Full time

Benefits offered by this job

Wellbeing leave

Health insurance for you and whānau

Life insurance cover

Parental leave benefits

Wellbeing programme

Flexi leave

Volunteer day

Job summary

Southern Cross Health Insurance is building a new Data & AI function in Auckland, delivering AI-driven change across the organisation. You’ll help scope, embed, and drive adoption of intelligent capabilities to improve everyday workflows and value realization.

This role sits in a small squad that spans discovery through rollout, collaborating with the Intelligence Adoption Lead and business stakeholders to ensure solutions are practical, adopted, and delivering measurable outcomes.

Qualifications

• Strong capability in workflow and operational redesign.
• Experience in organisational change, adoption and embedding new ways of working.
• Excellent communication and stakeholder engagement across technical and non-technical audiences.
• A practical, execution-focused mindset – you care whether a solution actually works in production.
• Ability to translate technical or analytical solutions into practical operational execution.
• Facilitation and coaching skills to guide teams through change and capability uplift.
• Strong operational analysis skills, so you can spot inefficiencies and improvement opportunities.

Responsibilities

• Work with the Intelligence Adoption Lead, Intelligence & Automation Engineer and business stakeholders from early scoping through to rollout, translating solutions into operational workflows.
• Run discovery sessions to understand existing processes, workflows and ways of working.
• Map current-state and future-state processes to find friction, duplication and inefficiency.
• Facilitate workshops to redesign workflows around new intelligent capability and automation.
• Coach teams through new ways of working, including AI- and analytics-supported decision-making.
• Identify and remove blockers to adoption across organizational, behavioural or process areas.
• Lead change planning, communication and rollout of new operating models.
• Track adoption and operational performance so solutions keep delivering the value they were built for.
• Partner with leaders to define ownership, accountability and sustainability once a solution goes live.

Skills

Workflow redesign

Change management

Stakeholder engagement

Operational analysis

Communication

Execution mindset

Coaching

Job description

Southern Cross Health Insurance is building a new Data & AI function in Auckland, delivering AI-driven change across the organisation. You’ll help scope, embed, and drive adoption of intelligent capabilities to improve everyday workflows and value realization.

This role sits in a small squad that spans discovery through rollout, collaborating with the Intelligence Adoption Lead and business stakeholders to ensure solutions are practical, adopted, and delivering measurable outcomes.