AgTech Technical Support & Guidance Specialist

Halter Inc.; Morrinsville; Remote; NZD 55,000 - 90,000; Full time

Job summary

Halter is building world-class virtual fencing technology to transform farming. We’re looking for a Technical Product Support Specialist to join our Guidance Operations team, combining agriculture know-how with technical problem solving to assist farmers and improve operations.

You’ll work near Morrinsville on the R&D farm, analysing collar data, replaying events, and guiding farmers through issues. Periodic visits to our Auckland HQ ensure alignment with support and onboarding teams.

Qualifications

• You’re passionate about agriculture and want your work to make a difference.
• You understand farming and the daily realities on farms.
• You’re tech-savvy and enjoy figuring things out.
• You know how to talk to farmers clearly and productively.
• You’re a critical thinker who can solve complex problems under pressure.
• You’re organized, detail-oriented and reliable.

Responsibilities

• Handle the trickier support queries from farmers, digging into data and diagnosing issues.
• Develop and deliver world-class support to Halter customers.
• Monitor training progress on new farms and reach out to farmers with insights or advice.
• Collaborate with R&D and onboarding teams to improve firmware and user experience.
• Occasionally visit farmers’ sites to provide hands-on support and ensure satisfaction.

Skills

Agriculture passion

Farm understanding

Tech-savvy

Communication

Problem solving

Organized

Job description

Halter is building world-class virtual fencing technology to transform farming. We’re looking for a Technical Product Support Specialist to join our Guidance Operations team, combining agriculture know-how with technical problem solving to assist farmers and improve operations.

You’ll work near Morrinsville on the R&D farm, analysing collar data, replaying events, and guiding farmers through issues. Periodic visits to our Auckland HQ ensure alignment with support and onboarding teams.