Agribusiness Area Manager

Westpac New Zealand Ltd; Upper Harbour; On-site; NZD 150,000 - 190,000; Full time

Job summary

Westpac New Zealand Ltd. is seeking a senior leader to manage a cohort of Agribusiness Relationship Managers and embed a strong team culture across the region.

You will focus on coordinating workflow, developing capabilities, and delivering outstanding customer outcomes while partnering with the Head of Agribusiness on strategy execution and risk management.

Qualifications

• Demonstrated success leading teams and managing performance.
• Ability to coach and observe RMs in customer meetings and planning.
• Experience embedding risk controls and regulatory compliance.
• Strong interpersonal and networking skills with credibility.
• Proven capability to structure complex deals and pricing influences.

Responsibilities

• Lead and develop a cohort of Agribusiness Relationship Managers to drive outstanding customer service.
• Coach RMs in customer meetings, account and portfolio planning.
• Create operating rhythms, manage workflow and capacity, and identify training needs.
• Oversee risk, compliance and conduct, and performance management for the region.
• Build relationships with local customers, businesses and associations; drive NPS improvements.

Skills

Leadership

People Management

Risk Management

Coaching & Mentoring

Stakeholder Engagement

Change Management

Job description

Mō te tūranga | About the Role

Manage a cohort of Agribusiness Relationship Managers (RM’s) and be instrumental in developing and embedding a strong team culture. You will manage workflow and capacity whilst building capability, both technical and soft skills, ensuring you role model change whilst ensuring activities and behaviours are at the required level. As the face of Westpac Agribusiness and Westpac you will work closely with the Head of Agribusiness on strategies and leading the execution of these. Exceptional leadership will see you manage Risk and Compliance disciplines, people KPI’s and be responsible for performance management, recruitment, development and succession planning for the region.

Leadership and People

• Accountability for all customer related risk controls
• Coach and observe RMs in their approach to customer meetings, account planning and portfolio planning.
• Create and manage disciplines and operating rhythm
• Identify technical and soft skills training requirements to lift individual and collective RM capability
• Lead Motivate conversations and support career development
• Ensure RM activities and behaviours are at level required
• Implement and role model Change Management Customer Experience
• Align business activities to ensure the Agri team consistently focus on delivering outstanding customer service
• Lead your team to drive NPS improvements
• Create a strong in-market regional presence and build relationships with key local customers, businesses, and associations
• Work with business partners across WNZL to ensure best customer outcomes and advice are consistently delivered
• Conduct regular monitoring activities to ensure high quality customer interactions are occurring including coaching & observing customer conversations and associated record keeping
• Contribute to process improvement initiatives and projects that aim to improve the experience of Agri customers, including having the courage to constructively challenge policies and procedures that do not support best customer outcomes.

Performance Disciplines

• Ensure your team takes a diligent approach to pricing and that focus is maintained on financial performance and market share growth
• Ensure your team plan and deliver proactive customer engagement plans as required
• Manage workflow queues for your Area to agreed standards to ensure we meet and exceed targeted customer contact times, addressing productivity issues where required.
• Champion and embed WNZL and IBB strategy and changes by engaging with colleagues across IBB and the bank

Risk Management

• Work with Risk, Compliance and Conduct to ensure all risk is well managed for the business unit
• Support your people to comply with all workplace policies and procedures to ensure regulatory and legislative requirements are met.
• Where required follow up performance issues with disciplined use of the Westpac Conduct Framework
• To ensure our market practices demonstrate ethical standards so that the way we operate reflects WNZL’s commitment to being an ethically conscious organisation
• Ensure you are familiar and always comply with Westpac’s health and safety policy and procedures, including recording and reporting all hazards, discomfort, accidents or incidents
• Where required take ownership to escape and resolve risk issues that impact Agri Banking
• Ensure team members maintain strong disciplines around recording and escalation of customer complaints, where management assistance is required take ownership for resolution of complaints
• Ensure all risk review / exception reporting is followed up in a timely manner

Nā tāu rourou | What will you bring?

You are an exceptional people leader with demonstrated success in motivating people to do their best, with the ability to create a team culture with a growth mindset. You can mobilise a workforce to achieve best customer outcomes utilising remote working tools across a geographically spread team. Deep understanding of how individuals are performing and what engages them Exceptional interpersonal and networking skills and can communicate with credibility Ability to structure and negotiate complex deals and effective at communicating your knowledge Proven best customer outcomes, problem solving and planning skills. Sound knowledge of product & pricing, compliance, credit risk and security documentation, profit and loss The ability to recognise areas of opportunity, to adapt and innovate and to drive productivity improvements is imperative.

Capabilities

• Builds effective relationships and assimilates information quickly to make high quality decisions
• Initiative – ability to see what needs to be done and to take ownership for execution
• Care – a leader that demonstrates a high degree of care for people and genuinely enjoys helping others to succeed
• Self-Leadership – self-aware, motivated individual that role models high performance behaviours
• Results Focus - proven ability to deliver the best possible results for the organisation; and shows determination, resourcefulness, and a sense of purpose in achieving this
• Inspires and provides direction
• Enables performance
• Influences and collaborates
• Leads risk management
• Coaching and mentoring
• Innovation and continuous improvement

Ko mātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger NewZealand for our people, customers, and communities. For over 160years we’ve been driven by our purpose to CreateBetter Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you! Tono mai ināianei!

Mahi tahi tātou, kaha ake tātou | Together

Applications close: 29August2026

Our culture is rich with stories of how our people like to help, our customers, our community and each other. This is reflected through flexible working arrangements to ensure that our people have a balance in their life with those things that are important to them. Through ensuring that we provide opportunities to everyone regardless of what society throws at them, we are a safe place to work where you are treated equally and appreciated.

The people of Aotearoa, NewZealand hail from many cultures and backgrounds. At Westpac NewZealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do our best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.