Advisor | Ministerial Services

New Zealand Government; Wellington; On-site; NZD 75,000 - 88,000; Full time

Job summary

MBIE Wellington is seeking an Advisor to join the Ministerial Services Business Advisory team on a fixed-term basis until 30 April 2027. The role focuses on logging, allocating and tracking ministerial service items including OIAs, PQs, and ministerial correspondence, with a strong emphasis on accuracy and timely delivery.

The successful candidate will have excellent written and verbal communication, strong customer service focus, and solid computer skills to support cross‑functional teams and

Qualifications

• Knowledge and experience of Official Information Act requests (OIAs), Parliamentary Questions (PQs) and Ministerial Correspondence.
• Motivated can-do attitude with strong customer service understanding.
• Excellent standard of computer literacy and ability to learn systems quickly.
• Experience working in an office environment and building relationships.
• Strong written and verbal communication skills.

Responsibilities

• Log, allocate and track ministerial service items (OIAs, PQs, Ministerial correspondence).
• Ensure ministerial requests are logged, allocated and tracked through established processes and systems.
• Support proactive release work and ministerial briefing workflow processes to provide timely advice.
• Collaborate with cross‑functional teams to maintain smooth ministerial services operations.

Skills

OIA and PQ knowledge

Ministerial correspondence knowledge

Customer service mindset

Strong written and verbal skills

Proficient with office systems

Job description

Discover a career with purpose at MBIEDiscover a career with purpose at MBIEFixed-term roleWellington basedSalary range: $75,114 to $88,266 KiwisaverAbout the Role - Tenei turanga:We are looking for an Advisor to join the Ministerial Services Business Advisory team on a fixed-term basis until 30 April 2027.The Ministerial Services Business Advisory team plays an integral role in the ministerial services workflow, supporting the delivery of ministerial services across MBIE.We work closely with business groups across the Ministry to ensure ministerial requests are accurately recorded, allocated, tracked, and managed through established processes and systems.This team holds the role as the enterprise (or system) leader within the ministerial services area, ensuring that all ministerial services items (including, but not limited to Official Information Act requests, correspondence, written parliamentary questions and Ombudsman complaints) are logged, allocated and tracked accordingly, to ensure that the ministerial services system within MBIE works smoothly and efficiently.This team also manages the proactive release work and the ministerial briefing workflow processes in the Ministry ensuring the policy and processes are implemented by the team and appropriate advice is given.Nga pukenga me nga wheako e hiahiatia ana -Skills and Experience RequiredKnowledge and experience of OIAs, PQs and Ministerial CorrespondenceMotivated can-do attitude and a well-developed understanding of the concept of good customer serviceExcellent standard of computer literacy and the demonstrated ability to pick up systems and processesExperience working in an office environmentAbility to quickly establish and build strong working relationshipsStrong written and verbal communication skillsUnderstanding of Government decision-making and operating proceduresAbout MBIE - Etahi korero mo MBIE:MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.Mahi Tahi - Better TogetherMaia - Bold and bravePae Kahurangi - Build our FuturePono Me Te Tika - Own ItOur aspirations are echoed in our Maori identity - Hikina Whakatutuki - which broadly means `lifting to make successful'.MBIE recognises the partnership founded under Te Tiriti o Waitangi between Maori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Maori, other Maori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Maori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Maori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.E mohio ana a Hikina Whakatutuki i puea ake te kotuinga I waenganui i a ngai Maori me te Karauna i Te Tiriti o Waitangi, a, kei te whai ia ki te whakau ake i Te Tiriti o Waitangi. Ma te whai kiko o nga kotuinga ahunga roa o nga iwi, o ngai Maori, me etahi atu ropu Maori ki te Karauna, ka tutuki tenei. He ahuatanga nui tenei e ahei ai nga mahi whanaketanga a-ohanga, a-papori hoki ki a ngai Maori me Aotearoa whanui. E whai tonu ana matou ki te kotui atu ki nga iwi mo te rapu huarahi hou ki te whakaara i nga kaupapa kua roa nei e tami ana i a ngai Maori me Aotearoa whanui, a, e whai ana hoki ki te tautohu i nga aheinga kokiritanga ma nga iwi, me te tautoko i nga iwi kia whai mana ake ai enei aheinga.How to Apply - Me pehea te tono:Click here to view a position description.When you are ready to apply please send a CV and cover letter telling us why you're the perfect fit for this role.All applications must be submitted via our online process.We can't wait to hear from you!Email [e-mail] quoting ref MBIE/20408 if you have any further questions.Applications close on 22 November 2026