Administrator - Student Health Centre

New Zealand Government Joba; Waikato; On-site; NZD 60,000 - 73,000; Full time

Job summary

The University of Waikato's Student Health Service is seeking a capable administrator to support day-to-day operations, reception and patient management in a busy university setting.

You will provide high-quality customer service to students and patients, coordinate appointments, maintain accurate patient records and contribute to data management and continuous improvement, with a strong commitment to confidentiality and wellbeing.

Qualifications

• 2+ years' health administration and reception experience with a good standard of written and verbal English.
• Strong patient management system experience, ideally Indici, with knowledge of medical terminology and general practice workflows.
• Excellent administration and digital skills, including appointment scheduling, clinical inboxes, document management, reporting and Microsoft Office.
• Strong organisation and attention to detail, with the ability to manage competing priorities, meet deadlines and work effectively under pressure.
• Excellent communication and interpersonal skills, with the ability to work collaboratively and engage respectfully with students from diverse backgrounds.
• A commitment to confidentiality, privacy and quality service, alongside a willingness to learn new systems, adopt AI technologies and contribute to continuous improvement.

Responsibilities

• Support day-to-day functions within the Student Health Service through efficient administration, reception and patient management.
• Manage appointments and enquiries, maintain accurate patient information, and support the smooth operation of the clinic.
• Contribute to general administration, financial processes, ordering, data management and continuous improvement initiatives.

Skills

Health administration

Reception experience

Indici experience

Medical terminology

MS Office

Communication skills

Tools

Indici

Job description

Support student health through efficient administration, reception and patient services in a busy university health setting.Make a difference to student health and wellbeingJoin a supportive multidisciplinary health teamWork in a diverse and inclusive university communityNga korero mo te turanga - About the roleThe Student Health Service (SHS) provides high-quality general practice health care, counselling, mental health, social work, health promotion, chaplaincy and violence prevention services to University of Waikato students.Working within the Student Health centre you will be busy supporting day-to-day functions within the service through efficient administration, reception and patient management. Every day is unique and you need to be on your toes providing high-quality customer service to students and patients, managing appointments and enquiries, maintaining accurate patient information, and supporting the smooth operation of the clinic.You will also contribute to general administration, financial processes, ordering, data management and continuous improvement initiatives, working closely with clinical, administrative and University colleagues.Salary will be in the range of $60,046 to $72,636 based on the skills, knowledge, and experience you bring to the position. This is a full-time role (37.5 hours per week) based at our Hillcrest Campus. For more information on the role, please see the position description. For a confidential conversation, contact Chris Bark, Practice Manager at [e-mail] applications must be submitted through the online portal; emailed applications will not be accepted.Ko wai koe? - Who are you?You will be an organised, service-focused administrator who can manage competing priorities while maintaining accuracy, confidentiality and a high standard of customer service.You will bring:2+ years' health administration and reception experience, with a good standard of written and verbal English.Strong patient management system experience, ideally Indici, with knowledge of medical terminology and general practice workflows.Excellent administration and digital skills, including appointment scheduling, clinical inboxes, document management, reporting and Microsoft Office.Strong organisation and attention to detail, with the ability to manage competing priorities, meet deadlines and work effectively under pressure.Excellent communication and interpersonal skills, with the ability to work collaboratively and engage respectfully with students from diverse backgrounds.A commitment to confidentiality, privacy and quality service, alongside a willingness to learn new systems, adopt AI technologies and contribute to continuous improvement.Don't meet every single requirement?Research shows that some people are less likely to apply for jobs unless they meet every qualification. At the University of Waikato, we are committed to creating a diverse, inclusive, and genuine workplace. If this role excites you, we encourage you to apply even if your experience does not perfectly match every requirement.Ko wai matou? - Who are we?Student Services provides high-quality integrated services that foster engagement, promote wellbeing and support students in achieving their academic goals. Student Health Service is part of Student Services and provides a range of health and wellbeing services to University of Waikato students, helping to remove health and wellbeing-related barriers to personal development and learning. The University of Waikato is committed to partnership with Maori, acting with integrity, celebrating diversity and promoting creativity.He aha nga take me tono mai ai koe? - Why should you apply for this position?We want you to be part of our success! Our University stands proudly on the world stage as a provider of future-focused, international education and an active player in global research. Our rankings reflect these strengths. Working with us means you'll enjoy a satisfying work environment with many benefits.The University of Waikato is distinctive for the diversity of its staff and students and encourages applicants with the relevant capabilities from all backgrounds to apply. Applicants must have the legal right to live and work in NZ in accordance with the NZ Immigration regulations which can be found here.Ko te Tangata - For the PeopleThe University of Waikato prides itself on the quality of its engagement with the communities that it serves, the provision of a world-class education and the national and international impact of its research. Our policies are guided by the principles of the Treaty of Waitangi and equal opportunity for all.E herea ana te Whare Wananga ki te kaupapa kia whakaratohia te mea angitu orite ki nga tangata katoa.Applications close on Sunday, 11 October 2026Requisition number: 1003885