Administration Team Leader

Tribe Group; Auckland; On-site; NZD 50,000 - 70,000; Full time

Benefits offered by this job

Weekly pay cycle

Possible extension

Onsite role in Remuera

Job summary

Tribe Group in Remuera, Auckland, is seeking a capable healthcare operations leader for a 2–3 month temporary role onsite. You will lead a team of 10–12 across medical reception and back-office administration, coordinating priorities and supporting day-to-day operations to deliver seamless patient care.

You will oversee workload, KPIs, and the patient journey from first contact to billing, while driving improvements in processes and systems.

Qualifications

• Proven experience leading a team across front desk and back-office operations.
• Strong communication, collaboration and relationship-building skills.
• Confident in giving guidance, feedback and coaching.

Responsibilities

• Lead a team of 10–12 across medical reception and back-office administration.
• Coordinate priorities and support daily operations.
• Oversee workload, inboxes and KPIs to maintain efficient service.
• Oversee the patient journey from first contact through to billing and follow-up.

Skills

Leadership

Team management

Communication

Organization

Problem solving

Empathy

Job description

About The Opportunity

• This is a 2–3 month temporary role, with full-time hours, based onsite in Remuera.
• Lead a team of 10–12 across medical reception and back-office administration, while staying involved in the day-to-day administration
• Be the go-to person for the team, coordinating priorities, supporting daily operations and resolving issues as they arise.
• Oversee workload, staff allocations, inboxes and key KPIs.
• Maintain high standards across front desk operations, patient service and the office environment.
• Work closely with doctors, medical secretaries and the Clinic Manager to address service-related matters and ensure patient and practice needs are well supported.
• Oversee the patient journey from first contact through to appointments, billing, documentation and follow-up, helping ensure a smooth and professional experience.
• Champion improvements to administrative processes, systems and ways of working to strengthen service delivery and clinic efficiency.

What You’ll Bring

• Proven experience leading a team, including managing workload and competing priorities.
• Resilient and process-focused, with the confidence to handle challenging conversations when required.
• Strong communication, collaboration and relationship-building skills, with a calm, respectful and empathetic approach.
• Excellent organisation and attention to detail.
• A proactive leadership style, with the confidence to provide guidance, feedback, coaching and accountability.
• Experience in the medical sector is beneficial.

What’s on Offer

• 2–3 month assignment, with possibility of extension
• Weekly pay cycle!
• A varied leadership role spanning people, processes, client experience and office operations.