Administration Support

Southern Cross Healthcare; Wellington; On-site; NZD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive remuneration

Employee referral bonus

Funded health insurance

Wellbeing programme

Christmas/New Year breaks

Flexible working

PDRP (Nursing Council NZ-approved)

Partner discounts

Employee Network

Job summary

Southern Cross Wellington Hospital is seeking an Administration Support professional to join our team in Wellington. You will be the first point of contact for patients, visitors, and specialists, combining reception and admin duties to ensure a smooth, welcoming experience.

In this varied role, you will manage patient information, coordinate enquiries, process accounts, and maintain accurate records. The successful candidate will be highly organised, with excellent communication and a

Qualifications

• Exceptional communication and interpersonal skills.
• Experience in reception, administration, or front-line customer service.
• Professional, friendly, and customer-focused approach to every interaction.
• Strong organisational skills and the ability to manage competing priorities.
• Excellent attention to detail and accuracy when handling patient information.
• Ability to maintain confidentiality and manage sensitive information with discretion.
• Previous healthcare administration experience would be beneficial but is not essential.

Responsibilities

• Greet and assist patients and visitors, providing a welcoming, professional first point of contact.
• Support day-to-day hospital operations through reception and administrative tasks.
• Manage patient information and coordinate enquiries.
• Process accounts and maintain accurate financial records and documentation.

Skills

Communication

Customer service

Organisation

Attention to detail

People skills

Discretion

Tools

MS Office Suite

Digital systems

Invoicing software

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Southern Cross Healthcare – Wellington Central, North Island

Southern Cross Wellington Hospital is a private elective surgical hospital. The hospital features day procedure facilities, five operating theatres and a modern High Dependency unit - all of which allows the hospital to provide for the needs of a variety of patients, including those requiring complex surgical procedures. Clinical services include Orthopaedic surgery, Neurosurgery, Colorectal surgery, Gynaecology, Paediatric surgery, Ear, Nose & Throat, Ophthalmology, Oncology and Urology.

First established in 1992, the hospital has seen significant additions and upgrades on the site over recent years. The new building adjacent to the hospital at 88 Hanson Street houses a state-of-the-art Day Stay surgical facility (Wellington Surgical Centre), Affinity Medical imaging and the Southern Cross Specialist Centre.

Are you passionate about customer service and creating positive experiences for others? Southern Cross Wellington Hospital is looking for an enthusiastic and adaptable Administration Support professional to join our team.

In this varied role, you'll be one of the first people our patients, visitors, and specialists connect with, helping to create a welcoming and professional experience. Combining reception and administrative responsibilities, you'll support the smooth day-to-day operation of the hospital through managing patient information, coordinating enquiries, processing accounts, and maintaining accurate records.

We're looking for someone who enjoys variety, thrives in a fast-paced environment, and takes pride in delivering exceptional service. If you're highly organised, great with people, and enjoy working as part of a supportive team, we'd love to hear from you.

• Exceptional communication and interpersonal skills, with a genuine passion for helping others
• Experience in a reception, administration, or front-line customer service environment
• A professional, friendly, and customer-focused approach to every interaction
• Strong organisational skills and the ability to manage competing priorities effectively
• Excellent attention to detail and accuracy when handling patient information and administrative processes
• Confidence using Microsoft Office Suite and a range of digital systems
• Experience in finance administration, including invoicing, payments, or revenue processing, would be advantageous
• The ability to maintain confidentiality and manage sensitive information with discretion
• Previous healthcare administration experience would be beneficial but is not essential
• Competitive Rewards: Attractive remuneration package and employee referral bonus scheme.
• Health & Wellbeing: Funded health insurance, a comprehensive wellbeing programme, and generous Christmas/New Year breaks.
• Flexibility & Growth: Flexible working arrangements and a Nursing Council of New Zealand-approved PDRP.
• Perks & Community: Discounts from a range of partners and the opportunity to join our Employee Network.

Ko wai matou | Our Organisation

At Southern Cross Healthcare, our purpose is clear: to advance quality healthcare across Aotearoa New Zealand. Our values shape everything we do:

• Care First – We lead with compassion, delivering care that’s deeply human through genuine manaakitanga.
• Better Together – Collaboration is our strength. We unite diverse skills and perspectives to create better outcomes for all.
• Pursue Excellence – We strive to improve, innovate, and excel every day—never settling, always aiming to deliver our best.

We’re proud to bring together over 4,000 skilled professionals—including 2,000 nurses and anaesthetic technicians—working alongside more than 1,200 specialists, surgeons, anaesthetists, and allied health experts. Together, we’re one of Aotearoa New Zealand’s largest and most trusted healthcare providers.

Driven by a strong ‘for purpose’ ethos, we think beyond financial quarters—planning for generations to come.

We honour Te Tiriti o Waitangi and foster a culturally safe environment that reflects manaakitanga and values the unique perspectives of our people. Our core value, Better Together, guides our goal to build a workforce that mirrors the diversity of Aotearoa New Zealand.

If you have specific needs or would like to discuss how we can support you, please contact our Talent Acquisition team at *******@schl.co.nz for a confidential conversation.

Join us, and together, each of us can be part of something important, helping people live their best lives by reimagining healthcare.