Administration Support

Southern Cross Group; Wellington; Hybrid; NZD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Wellbeing programme

Flexible working

Nursing Council PDRP

Job summary

Southern Cross Wellington Hospital is seeking an Administration Support professional to join our team. You will be one of the first contacts for patients and visitors, providing a welcoming and professional experience while handling reception and administrative tasks.

The role involves managing patient information, coordinating enquiries, and processing accounts, contributing to smooth daily operations in a fast-paced healthcare setting.

Qualifications

• Experience in a reception, administration, or front-line customer service environment.
• Excellent attention to detail and accuracy when handling patient information and administrative processes.
• Strong organisational skills and the ability to manage competing priorities effectively.

Responsibilities

• Greet patients and visitors to create a welcoming, professional experience.
• Manage patient information and coordinate enquiries.
• Process accounts and maintain accurate records.
• Support day-to-day hospital operations and administrative tasks.

Skills

Customer service

Reception experience

MS Office

Confidentiality

Organised

Healthcare administration

Tools

Microsoft Office Suite

Job description

Wellington City Closing date: 11 September 2026 Reference: 1105123

Administration Support

Southern Cross Wellington Hospital

Southern Cross Wellington Hospital is a private elective surgical hospital. The hospital features day procedure facilities, five operating theatres and a modern High Dependency unit - all of which allows the hospital to provide for the needs of a variety of patients, including those requiring complex surgical procedures. Clinical services include Orthopaedic surgery, Neurosurgery, Colorectal surgery, Gynaecology, Paediatric surgery, Ear, Nose & Throat, Ophthalmology, Oncology and Urology.

First established in 1992, the hospital has seen significant additions and upgrades on the site over recent years. The new building adjacent to the hospital at 88 Hanson Street houses a state-of-the-art Day Stay surgical facility (Wellington Surgical Centre), Affinity Medical imaging and the Southern Cross Specialist Centre.

Are you passionate about customer service and creating positive experiences for others? Southern Cross Wellington Hospital is looking for an enthusiastic and adaptable Administration Support professional to join our team.

In this varied role, you'll be one of the first people our patients, visitors, and specialists connect with, helping to create a welcoming and professional experience. Combining reception and administrative responsibilities, you'll support the smooth day-to-day operation of the hospital through managing patient information, coordinating enquiries, processing accounts, and maintaining accurate records.

We're looking for someone who enjoys variety, thrives in a fast-paced environment, and takes pride in delivering exceptional service. If you're highly organised, great with people, and enjoy working as part of a supportive team, we'd love to hear from you.

• Exceptional communication and interpersonal skills, with a genuine passion for helping others
• Experience in a reception, administration, or front-line customer service environment
• A professional, friendly, and customer-focused approach to every interaction
• Strong organisational skills and the ability to manage competing priorities effectively
• Excellent attention to detail and accuracy when handling patient information and administrative processes
• Confidence using Microsoft Office Suite and a range of digital systems
• Experience in finance administration, including invoicing, payments, or revenue processing, would be advantageous
• The ability to maintain confidentiality and manage sensitive information with discretion
• Previous healthcare administration experience would be beneficial but is not essential
• Competitive Rewards: Attractive remuneration package and employee referral bonus scheme.
• Health & Wellbeing: Funded health insurance, a comprehensive wellbeing programme, and generous Christmas/New Year breaks.
• Flexibility & Growth: Flexible working arrangements and a Nursing Council of New Zealand-approved PDRP.
• Perks & Community: Discounts from a range of partners and the opportunity to join our Employee Network.

Ko wai matou | Our Organisation

At Southern Cross Healthcare, our purpose is clear: to advance quality healthcare across Aotearoa New Zealand. Our values shape everything we do:

• Care First – We lead with compassion, delivering care that’s deeply human through genuine manaakitanga.
• Better Together – Collaboration is our strength. We unite diverse skills and perspectives to create better outcomes for all.
• Pursue Excellence – We strive to improve, innovate, and excel every day—never settling, always aiming to deliver our best.

We’re proud to bring together over 4,000 skilled professionals—including 2,000 nurses and anaesthetic technicians—working alongside more than 1,200 specialists, surgeons, anaesthetists, and allied health experts. Together, we’re one of Aotearoa New Zealand’s largest and most trusted healthcare providers.

Driven by a strong ‘for purpose’ ethos, we think beyond financial quarters—planning for generations to come.

We honour Te Tiriti o Waitangi and foster a culturally safe environment that reflects manaakitanga and values the unique perspectives of our people. Our core value, Better Together, guides our goal to build a workforce that mirrors the diversity of Aotearoa New Zealand.

If you have specific needs or would like to discuss how we can support you, please contact our Talent Acquisition team at [e-mail] for a confidential conversation.

Join us, and together, each of us can be part of something important, helping people live their best lives by reimagining healthcare.