Activities Coordinator

Bupa; Christchurch; On-site; NZD 65,000 - 90,000; Full time

Job summary

Christchurch Engine Centre, a joint venture between Pratt & Whitney and Air New Zealand, is expanding and seeking a Customer Service specialist to leverage ERP systems to streamline open items and engine shop visits.

You will create digital tools to boost efficiency within the CFT, automate part-customer communications, and contribute to data enhancement projects as growth continues.

Qualifications

• Experience using ERP systems.
• Experience in customer service environments.
• Ability to develop digital tools and automate processes.

Responsibilities

• Provide scalable ERP-driven tools for the Customer Service team to manage open items and engine shop visits.
• Develop digital tools to increase efficiency within CFT and scale processes for growth.
• Create ANDON control processes to ensure only approved parts are used.
• Automate communications with customers for piece parts and improve internal trackers.
• Support ongoing data-enhancement projects.

Skills

ERP systems

Customer service

Data analysis

Process automation

Job description

**Date Posted:**
**Country:**
New Zealand
**Location:**
NZ-CAN-CHRISTCHURCH-115-1 ~ 115 Orchard Rd ~ V2500 WORKSHOP
**Position Role Type:**
Onsite
At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.
Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.
**About the Organisation**
Christchurch Engine Centre, a joint venture between Pratt & Whitney and Air New Zealand, delivers world-class maintenance, repair, and overhaul services across all IAE V2500 engine variants and is adding capability for the new PW1100G-JM engine late in 2026. Pratt & Whitney, an RTX business, is globally recognised for designing, manufacturing, and servicing aircraft engines and auxiliary power units for commercial, military, and business aviation.
We are an expanding business and require more great people to support the growth and long-term success of the company.
Our people are at the heart of what we do. As part of the Christchurch team, you'll collaborate with experienced professionals in a state-of-the-art facility, with ongoing training and development opportunities to support your career growth.
To discover more about Christchurch Engine Center, visit
**Responsibilities:**
Leveraging ERP systems to provide the Customer Service team a scalable tool to efficiently handle open items and Shop Visit management for all engine shop visits.
+ Creation of Digital tools to enhance efficiency within CFT. Providing scalability to processes in preparation for increased growth. Such as:
• Create ANDON Control process to avoid non-approved part fitment
• Automate Piece Part customer correspondence and enhance internal tracker
• Assist with ongoing data enhancement projects