Account Manager - Taupo Nz

Bunnings; Auckland; On-site; NZD 36,000 - 39,000; Full time

Job summary

Hilton is seeking a Food & Beverage Supervisor to lead daily outlet operations in our Auckland hotel. The role focuses on delivering exceptional guest experiences, guiding the F&B team, and upholding brand standards across all service stages.

You will oversee service flow, coach staff, manage guest feedback, and support revenue initiatives while ensuring hygiene and safety compliance in a dynamic hospitality setting.

Qualifications

• 3 to 4 years of experience in a similar role within a restaurant, hotel, or hospitality environment.
• High school diploma or equivalent qualification.
• Excellent communication, grooming, and interpersonal skills.
• Fluent in English; additional languages are an advantage.
• Friendly, professional, and guest-focused approach.
• Able to work flexible shifts, including weekends and public holidays.
• Demonstrated leadership skills with the ability to foster a positive and collaborative team culture.

Responsibilities

• Operational Oversight: Support daily outlet operations to ensure smooth service and adherence to brand standards.
• Team Leadership: Supervise, train, and motivate staff to deliver exceptional guest experiences and maintain high performance.
• Guest Experience Management: Ensure personalized service, handle guest feedback, and resolve issues promptly to enhance satisfaction.
• Inventory & Cost Control: Monitor stock levels, manage ordering, and control costs to optimize profitability.
• Sales & Revenue Support: Drive upselling initiatives, monitor sales performance, and support revenue targets.
• Compliance & Hygiene: Ensure adherence to health, safety, and hygiene regulations across all outlet areas.
• Coordination & Communication: Collaborate with all food and beverage attendants, other senior team members and kitchen. This includes all other departments for seamless service delivery.
• Food Safety Regulations: Ensuring that all food safety standards are met.

Skills

Communication

Interpersonal skills

English fluency

Leadership

Guest service

Shift flexibility

Education

High school diploma

Job description

Food & Beverage Supervisor
Job Category: Food and Beverage
Job Schedule: Full time
Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! You will supervise and guide your team members closely, ensuring the service sequence is flawless and goes beyond guest expectations. As an Food & Beverage Supervisor , you're not just creating unforgettable dining moments - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Operational Oversight: Support daily outlet operations to ensure smooth service and adherence to brand standards.
• Team Leadership: Supervise, train, and motivate staff to deliver exceptional guest experiences and maintain high performance.
• Guest Experience Management: Ensure personalized service, handle guest feedback, and resolve issues promptly to enhance satisfaction.
• Inventory & Cost Control: Monitor stock levels, manage ordering, and control costs to optimize profitability.
• Sales & Revenue Support: Drive upselling initiatives, monitor sales performance, and support revenue targets.
• Compliance & Hygiene: Ensure adherence to health, safety, and hygiene regulations across all outlet areas.
• Coordination & Communication: Collaborate with all food and beverage attendants, other senior team members and kitchen. This includes all other departments for seamless service delivery.
• Food Safety Regulations: Ensuring that all food safety standards are met.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• 3 to 4 years of experience in a similar role within a restaurant, hotel, or hospitality environment
• High school diploma or equivalent qualification.
• Excellent communication, grooming, and interpersonal skills
• Fluent in English; additional languages are an advantage
• Friendly, professional, and guest-focused approach.
• Able to work flexible shifts, including weekends and public holidays.
• Demonstrated leadership skills with the ability to foster a positive and collaborative team culture.

Location:

Employment Type:

Permanent, Full-Time

Hours of Work:

30 to 40 hours per week

Pay Rate:

NZD $26.00 to $28.00 per hour

Roster:

Rostered shifts may include weekdays, evenings, weekends and public holidays, depending on operational requirements

Why Partner with REAP Recruitment?

• We specialise in Real Estate Sales opportunities across Taupo, Waikato (and NZ) for New & Existing Real Estate Salespeople.
• We offer a free, independent & no obligation service
• We have hundreds of opportunities throughout NZ
• We work with Multiple Offices & Brands
• We offer a Study Fees Reimbursement Option
• 100% confidential

Job Identification:

Job Category: Food and Beverage
Job Schedule: Full time