Accommodation Manager

Clutha NZ; New Zealand; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Live-in accommodation

Flexible remuneration packages

Annual Bonus Potential

Free access to hot pool and sauna

Job summary

Clutha NZ is looking for an Accommodation Manager to lead the daily operations of Fern & Thistle, a boutique bed and breakfast in South Otago. This position blends a unique lifestyle with responsibility, perfect for individuals or couples seeking a refreshing career change.

Your role involves ensuring guests enjoy exceptional service from their arrival to departure, overseeing housekeeping, and preparing breakfasts.

Live-in options are available, along with a supportive working environment and opportunity for an annual bonus.

Qualifications

• Experience in hospitality, tourism, or hotel management is desirable.
• A friendly, professional demeanor is essential.
• Passion for customer service is key.

Responsibilities

• Oversee guest check-ins and check-outs.
• Manage bookings and respond to enquiries.
• Coordinate housekeeping activities.
• Prepare and serve breakfasts.
• Ensure property presentation standards.
• Communicate with guests effectively.
• Assist with events and exclusive bookings.
• Enhance the overall guest experience.

Skills

Excellent communication skills

Customer service orientation

Reliability

Proactive attitude

Team spirit

Job description

Fern & Thistle is a unique boutique accommodation property in South Otago, offering luxury Bed & Breakfast accommodation, private events, and a relaxed rural lifestyle.

We are seeking an Accommodation Manager to oversee the day-to‑day operation of the property and help create memorable experiences for our guests.

This role may suit an individual or couple looking for a lifestyle change and the opportunity to live and work in a beautiful setting.

What We Offer

• Live-in accommodation options available (5 bedroom house or 2 bedroom in-house managers space)
• Flexible remuneration packages tailored to the successful applicant(s)
• Opportunity for a couple to share responsibilities
• Supportive owners and flexible working environment
• A unique lifestyle role with variety and autonomy
• The chance to meet guests from around New Zealand and the world
• Electric Vehicle
• Free access to hot pool and sauna
• Annual Bonus Potential

About the Role

The Accommodation Manager will be responsible for ensuring guests receive exceptional service from booking through to departure while maintaining the high presentation standards The Fern & Thistle is known for.

Responsibilities may include:

• Guest check-ins and check-outs
• Responding to booking enquiries and managing reservations
• Preparing guest rooms and common areasCoordinating housekeeping activities
• Serving and preparing continental breakfasts
• Monitoring property presentation and maintenance requirements
• Managing guest communications and reviews
• Assisting with events and exclusive-use bookings
• Identifying opportunities to enhance the guest experience
• Interviewing and hiring staff

About You

Hospitality, tourism, or hotel experience is desirable but not essential. We place greater value on attitude, reliability, and a genuine passion for customer service.

The ideal candidate will:

• Be friendly, welcoming, and professional
• Have excellent communication skills
• Be punctual and dependable
• Take pride in their work and presentation
• Be proactive and self‑motivated
• Enjoy meeting and interacting with people
• Consistently look for the small touches that turn a good stay into a memorable one