Academic Administration Team Lead

Massey University - Te Kunenga ki Pūrehuroa; Palmerston North; On-site; NZD 71,000 - 101,000; Full time

Benefits offered by this job

UniSaver Superannuation

Annual leave

Healthcare subsidised for you and whan

Gym access

Job summary

Massey University - Te Kunenga ki Pūrehuroa on the Manawatū campus in Palmerston North seeks an Academic Administration Team Lead to lead a team of academic administrators and oversee key processes supporting teaching and governance.

You will combine people leadership with specialist administrative expertise to ensure services are delivered accurately, efficiently, and in line with university requirements. A relevant tertiary qualification and strong leadership are preferred.

Qualifications

• Relevant experience in academic administration, ideally in a tertiary education environment.
• Knowledge of academic qualifications, courses, programme development, and quality assurance requirements.
• Proven experience leading and developing teams.
• Strong stakeholder management and relationship-building skills.
• Demonstrated project coordination across multiple initiatives.
• Excellent organisational, problem-solving, and communication skills.

Responsibilities

• Lead and mentor a team of academic administration staff.
• Provide expert guidance across academic administration processes and systems.
• Support academic governance, committees, and curriculum management activities.
• Oversee student records and ensure timely, accurate administration services.
• Manage complex cases, exceptions, and process improvements.
• Contribute to admissions, undergraduate and postgraduate administration, placements/WiL, and other specialised functions.

Skills

Leadership

Governance

Administration

Education

Quality

Stakeholders

Coordination

Planning

Organisation

Communication

Education

Tertiary qualification

Job description

The College of Sciences is seeking to employ an Academic Administration Team Lead to join our team based on Massey University's Manawatu campus in Palmerston North. This position is a full-time, permanent opportunity.

Mo tenei turanga mahi | About the role

As the Academic Administration Team Lead, you will lead a team of academic administrators to deliver high-quality support across the College's academic programmes and governance activities. Combining people leadership with specialist administrative expertise, you will oversee key academic processes, support student success, and ensure services are delivered accurately, efficiently, and in line with university requirements.

Key responsibilities include but are not limited to:

• Leading, mentoring, and supporting a team of academic administration staff.
• Providing expert guidance across academic administration processes and systems.
• Supporting academic governance, committees, and curriculum management activities.
• Overseeing student records and ensuring timely, accurate administration services.
• Managing complex cases, exceptions, and process improvements.
• Contributing to admissions, undergraduate and postgraduate administration, placements/WiL, and other specialised academic administration functions as required.

Mou | About you

You are an experienced academic administration professional with a passion for delivering high-quality service and leading teams to success. You bring strong organisational skills, the ability to manage multiple priorities, and a collaborative approach to working with a wide range of stakeholders. With a sound understanding of academic processes and quality assurance requirements, you are confident navigating complex environments and driving continuous improvement.

To be successful in this role, you will have:

• Relevant experience in academic administration, preferably within a tertiary education environment.
• Knowledge of academic qualifications, courses, programme development, and quality assurance requirements.
• Proven experience leading and developing teams.
• Strong stakeholder management skills and the ability to build effective working relationships.
• Demonstrated experience coordinating projects and managing multiple initiatives simultaneously.
• Excellent organisational, problem-solving, and communication skills.
• Familiarity with university systems and processes would be an advantage.
• A relevant tertiary qualification (desirable).
• A commitment to ongoing professional development and continuous learning.

Ko nga hua o te turanga? | What's in it for you?

You'll join a collaborative, future-focused team who support world-class teaching and research across the University. Based on our beautiful Manawatu campus, you'll enjoy a supportive work environment with a healthy work-life balance and access to campus cafes, gym facilities, and green spaces.

You will also receive up to 6.75% employer contribution to the UniSaver Superannuation Scheme, five university holidays each year in addition to annual leave and a subsidised Southern Cross Healthcare plan for you and your whanau.

The salary will depend on experience but will be in the range of Grade 6 ($71,274 - $101,329).

Further enquiries should be directed to: Brian Hewson, email at [e-mail].

Desired Skills and Experience

• Leadership
• Governance
• Administration
• Education
• Compliance
• Quality
• Admissions
• Curriculum
• Stakeholder
• Mentoring
• Coaching
• Collaboration
• Coordination
• Planning
• Organisation
• Communication
• Improvement
• Strategy
• Operations
• Development
• Records
• Systems
• Service
• Engagement
• Accuracy
• Efficiency
• Problem-solving
• Innovation
• Support
• Management