262547 Waiting List Co-Ordinator/Admin Assistant

NHS Ayrshire & Arran; Lauriston; On-site; NZD 61,000 - 75,000; Full time

Job summary

NHS Scotland is seeking an administrator to handle patient details, input waiting lists, and coordinate clinic appointments with accuracy and care.

You will supervise clerical staff, deputise for the Team Leader when needed, and help ensure bookings are confirmed to maximise capacity and reduce missed appointments.

We welcome applicants with a commitment to equality and diversity, and you will be supported in your professional development while delivering high-quality patient services.

Responsibilities

• Prompt and accurate input of patient details to appropriate waiting lists and clinic appointments
• Ensure appropriate scheduling of clinics
• Ensure confirmation of booking to reduce DNA rates to maximise capacity utilisation using new technologies
• Provide advice and information to patients on outpatient, clinic and appointment arrangements
• Supervising clerical officers within team and deputising for Team Leader as and when required

Job description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you—not an AI tool.

Responsibilities

• Prompt and accurate input of patient details to appropriate waiting lists and clinic appointments
• Ensure appropriate scheduling of clinics
• Ensure confirmation of booking to reduce DNA rates to maximise capacity utilising new technologies
• Provide advice and information to patients on outpatient, clinic and appointment arrangements
• Supervising clerical officers within team and deputising for Team Leader as and when required

For further information on what is included in the role and what skills/experience are being looked for, If after reading this information you have any questions, please contact Nikki Inglis, Assistant Service Manager on 0131 536 3717 or by email [e-mail]

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service. Further information on what NHS Scotland Boards are required to do to check this as well as what your responsibilities include can be found in the further information for this vacancy.

Please note: we anticipate a high level of interest in this position and may close the vacancy early once a sufficient amount of applications are received.

We will fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.