Technical Customer Success Manager (Oslo or Copenhagen)

Ardoq; Oslo; On-site; NOK 600,000 - 800,000; Full time

Job summary

A leading SaaS company in Oslo is seeking a Technical Customer Success Manager. In this role, you will manage client relationships, provide technical expertise, and ensure successful implementation of solutions. Join a dynamic team and contribute to customer success in a fast-growing environment.

Benefits

Flexible hybrid work arrangements

Five weeks of vacation

Parental leave support

Retirement and insurance benefits

Employee stock option program

Personal learning budget

Qualifications

• At least 2 years of experience in a customer-facing role.
• Proficiency in English and Danish or Norwegian.

Responsibilities

• Drive platform adoption and maximize value for clients.
• Diagnose and resolve technical issues effectively.

Skills

Technical Troubleshooting

Client Management

Data-Driven Approach

Job description

About us:

Ardoq is one of the fastest-growing European SaaS companies backed by renowned investors such as EQT and One Peak. In 2022, we raised $125M in our Series D funding round, and in 2023, we were named a Leader in the Gartner Magic Quadrant️ for Enterprise Architecture Tools for the third consecutive year. Our cloud-native platform provides insights to help businesses plan and execute change across their people, projects, processes, applications, infrastructure, and capabilities. We enable digital transformation and strategic change initiatives with clarity and confidence.

At Ardoq, we are committed to diversity and inclusion, which has shaped our identity as a Bold, Caring, and Driven company. We pride ourselves on our company culture and our diverse team from over 30 countries, with English as our working language. Headquartered in Oslo, we also have offices in Copenhagen, London, and New York.

Are you ready for your next career step? Apply today to learn more about us.

Overview of the role: Technical Customer Success Manager

Reports to: VP of Customer Success

We are growing our global team and are seeking a Technical Customer Success Manager to join us in our Oslo or Copenhagen office.

You will manage and nurture client relationships, understand their business needs, and align technical solutions to meet their goals. You will act as a trusted advisor, providing technical expertise and ensuring successful implementation of our Enterprise Architecture solutions.

On a typical day, you will:

1. Drive platform adoption and maximize value for clients
2. Diagnose and resolve technical issues effectively to ensure satisfaction
3. Promote healthy usage metrics and create stickiness by identifying opportunities for additional services
4. Manage a diverse portfolio of customers at scale
5. Collaborate with commercial and service teams to deliver an exceptional customer experience
6. Mitigate churn by monitoring and addressing account risks early
7. Create success stories to share best practices and attract new business

We imagine you will bring:

• At least 2 years of experience in a customer-facing role with strong technical troubleshooting skills, ideally within SaaS
• Proficiency in English and Danish or Norwegian
• A data-driven approach to client management
• Ability to navigate complex technical discussions and explain concepts to non-technical stakeholders
• Focus on customer goals and translating features into value
• Comfort working in a dynamic scale-up environment and contributing to long-term success

The benefits you'll love:

• Be part of one of the fastest-growing B2B SaaS companies from the Nordics
• Flexible hybrid work arrangements to support high-impact results
• Five weeks of vacation plus parental leave support
• Retirement and insurance benefits, including health, disability, and life insurance
• Well-equipped, centrally located office
• Employee stock option program
• Personal learning budget after six months of employment