Technical Customer Service Specialist

Eaton; Tromsø; Remote; NOK 700,000 - 900,000; Full time

Job summary

At Eaton, the Global Energy Infrastructure Solutions (GEIS) team is seeking a solutions-focused professional to specify and quote EX distribution panels for hazardous environments. You will ensure enquiries, quotes and orders align with internal processes and trade policies, while providing technical support to the hazardous area electrical sector.

You’ll collaborate with field sales and key departments to deliver customer-approved solutions, maintain SAP/master data, and identify opportunities

Qualifications

• Broad understanding of technology within the area of expertise (EX electrical panels for hazardous applications).
• Extensive experience in a customer-oriented job.
• Excellent Project Management, communication, and problem-solving skills.
• Norwegian language skills required, Strong English language skills (oral and written).
• Good computer skills (SAP, MS Office, MS Excel, CRM system).
• Highly effective communication skills.
• Well-organized, responsible, and ethical.
• A team player with high level of dedication.
• Ability to multi-task and prioritize work.

Responsibilities

• Specifying and quoting offers for EX distribution panels.
• Ensure all enquiries, quotations and orders are conducted in accordance with internal processes and Eaton trade policies.
• Provide technical support to the hazardous area electrical sector for specialist equipment including control and distribution products.
• Support Field Sales with identifying Sales opportunities through pro-active Case Management
• Work in collaboration with key departments within the business such as technical, quality and operations to solve problems and provide customer approved solutions in adequate timescales with regard to both quality and delivery performance.
• Close collaboration with customers to serve their needs and keep them informed about current technologies and product releases.
• Standard report preparation and ensure SAP System and Master data is kept up to date and orders fully reflect the customer requirements regarding delivery and documentation.
• Identify and implement methods to continually improve departmental cycle and quality of output.
• Support other Eaton GEIS departments, like finance, logistics and customer support, when requested

Skills

Electrical panels

Customer focus

Project management

Norwegian & English

SAP

CRM systems

MS Office

Multi-tasking

Education

Certificate in Electrical engineering

Tools

SAP

CRM systems

MS Excel

MS Office

Job description

At Eaton, we are dedicated to improving the quality of life and the environment through the use of power management technologies and services. Within our Global Energy Infrastructure Solutions (GEIS) business, the CEAG product line is a global leader in electrical equipment and solutions designed for hazardous and industrial environments.

What You’ll Do

• Specifying and quoting offers for EX distribution panels.
• Ensure all enquiries, quotations and orders are conducted in accordance with internal processes and Eaton trade policies.
• Provide technical support to the hazardous area electrical sector for specialist equipment including control and distribution products.
• Support Field Sales with identifying Sales opportunities through pro-active Case Management
• Work in collaboration with key departments within the business such as technical, quality and operations to solve problems and provide customer approved solutions in adequate timescales with regard to both quality and delivery performance.
• Close collaboration with customers to serve their needs and keep them informed about current technologies and product releases.
• Standard report preparation and ensure SAP System and Master data is kept up to date and orders fully reflect the customer requirements regarding delivery and documentation.
• Identify and implement methods to continually improve departmental cycle and quality of output.
• Support other Eaton GEIS departments, like finance, logistics and customer support, when requested

Qualifications

• Certificate in Electrical engineering or comparable Electrical education
• 5 years’ relevant work experience

Skills

• Broad understanding of technology within the area of expertise (EX electrical panels for hazardous applications)
• Extensive experience in a customer-oriented job.
• Excellent Project Management, communication, and problem-solving skills.
• Norwegian language skills required, Strong English language skills (oral and written).
• Good computer skills (SAP, MS Office, MS Excel, CRM system)
• Highly effective communication skills
• Well-organized, responsible, and ethical
• A team player with high level of dedication
• Ability to multi-task and prioritize work.

What We Offer

• Fully remote role based in Norway.
• Flexible working hours that support work-life balance.
• Career development opportunities within a global power management company.
• Exposure to innovative CEAG and GEIS technologies serving critical industrial and offshore applications.
• Inclusive and collaborative company culture focused on continuous learning and growth.
• Comprehensive employee insurance coverage and other insurance benefits.
• Attractive defined contribution pension plan.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.