Technical Advisor

Arbeidsplassen; Kongsberg; On-site; NOK 600,000 - 800,000; Full time

Job summary

A leading maritime technology company is seeking a Technical Advisor to join their global customer support team. The role involves providing technical support to customers, preparing technical documentation, and traveling worldwide for service and upgrades. Ideal candidates should have experience with ship systems, preferably automation, and be fluent in both English and Norwegian. Opportunities for professional development and mentorship are available.

Benefits

Professional development opportunities

Mentorship programs

Extensive travel activity

Qualifications

• Experience with ship systems, preferably automation systems.
• Bachelor’s degree in automation, IT, computer science or electrical.
• Comfortably using IT tools as an integral part of daily work.
• Demonstrate strong customer focus, understanding and communication skills.

Responsibilities

• Deliver services and support to customers and global support network.
• Provide technical support, remote assistance, and create technical documentation.
• Support project, field service, and spare part sales.
• Identify and implement improvements to products and services.

Skills

Experience with ship systems

Fluent English and Norwegian language

Strong customer focus

Ability to analyze complex issues

Education

Skilled worker or bachelor’s degree in relevant topics

Tools

IT tools

Job description

Overview

Kongsberg Gruppen Kongsberg Maritime - Global Customer Support

Ready to take your career to the next level? Kongsberg Maritime is the place for you. Join us as Technical Advisor on the Automation Acon discipline. In this role, you will be part of our dynamic technical support team, delivering essential support to our business.

Role Description

The Technical Advisor delivers services and support to customers and Kongsberg Maritime's global support network. This includes travelling to customers, providing technical support, remote assistance, creating technical documentation, supporting upgrade designs, and offering technical sales support on the following Kongsberg products:

• K-Chief and Acon integrated automation and alarm systems (IAS)
• Bridge systems
• Tanksounding systems
• Switchboards and starters
• LNG fuel systems

Effectiveness in this role involves collaborating well with both customers and colleagues, as good support is a team effort. This position requires the ability to travel worldwide on a regular basis.

What you will be doing

• In field provide service, troubleshooting and upgrades of existing equipment
• Identification of sales and upgrade opportunities
• Support to Project, Field Service and Spare part sales
• Suggest and implement improvements to products and services
• In office prepare technical support, including Remote Support and in-house service activities to vessels worldwide
• Close cooperation with other departments for supporting integrated solutions
• Maintaining internal and external guidelines for solving technical issues

We think you should have

• Experience with ship systems, preferably automation systems
• Skilled worker or bachelor’s degree in relevant topics like automation, IT, computer science, electrical or equivalent
• Experience with ship systems
• Fluent English and Norwegian language
• Comfortably using IT tools as an integral part of daily work
• Demonstrate strong customer focus, understanding and communication skills
• Analyze complex issues and problems and come up with rational judgments
• Engagement, creativity, and the ability to work independently

Additional information

At KONGSBERG, we believe that diversity fuels innovation. We encourage you to apply, even if you do not meet every requirement. Your unique perspective is valuable to us. Your skills, attitude and perspective could be exactly what we are looking for!

This employment requires security clearance by the Norwegian National Security Authority. The successful candidate may start work with limited accesses whilst the clearance is being processed. Please note that this might affect the offer process or employment.

You are able to act on own initiative, use a methodical and systematic approach, plan ahead, define clear priorities and allocate resources effectively, demonstrate specialist knowledge and expertise in own area.

Why join us

• Professional and personal development and career opportunities – including access to training programs and mentorship opportunities for continuous learning and career advancement.
• Leverage your experience to drive change and mentor the next generation of maritime professionals.
• You may in periods have extensive travel activity.

Work location: Longva/Ålesund

Interested in knowing more? Contact Kristian Krogen, [phone]

Applications will be reviewed on an ongoing basis

Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries.

Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 3000 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.

KONGSBERG is a leading global technology group. Throughout our proud two hundred year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We are determined in our work to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.

Link til søknadsskjema: Send application

Kongsberg Maritime is an international company with job opportunities worldwide. The company is a market leader in systems for positioning, surveying, navigation and automation. Important markets include countries with significant offshore and shipyard industries. We are determined to provide our customers with innovative and reliable marine electronics that ensure optimal operation at sea.