Splunk Customer Success & Experience Specialist

554 Cisco Systems Norway AS; Bærum; On-site; NOK 700,000 - 900,000; Full time

Job summary

554 Cisco Systems Norway AS is seeking a Customer Experience professional to advise customers on the technical health of their Splunk Enterprise and Splunk Cloud environments, supporting adoption and long-term value realization.

You will deliver onboarding guidance, enablement planning, and customer workshops to grow capability and optimize platform usage, while monitoring environment health and coordinating with cross-functional teams to resolve issues and inform customers about product changes.

Qualifications

• 3+ years of experience in technical support, technical account management, professional services, systems administration, systems engineering, or a related field.
• 3+ years of experience in an enterprise customer-facing role
• Working knowledge of the Splunk Core Platform
• Experience with customer escalations, account management, and project coordination
• Experience with IT operations and technical infrastructure

Responsibilities

• Advise customers on the technical health of their Splunk Enterprise and Splunk Cloud environments to support successful adoption and long-term value realization.
• Deliver onboarding guidance, enablement planning, and customer workshops to help customers build capability and optimize platform usage.
• Monitor customer environment health by reviewing cases, outages, critical issues, and ongoing projects, and conduct diagnostic health checks where needed.
• Partner with internal teams to manage escalations, recommend upgrades, support workload optimization, and ensure customers are informed about product changes, maintenance windows, and new feature availability in line with product roadmaps.
• Contribute to stronger customer relationships by translating customer needs into actionable insights for account teams and advocating internally to drive effective issue resolution.
• Participate in sales QBRs with customers (onsite and virtually) to review service levels, usage metrics and customer environment performance.

Skills

Technical support

Technical account management

Professional services

Systems administration

Systems engineering

IT operations

Splunk Core Platform

Tools

Splunk Core Platform

Job description

554 Cisco Systems Norway AS is seeking a Customer Experience professional to advise customers on the technical health of their Splunk Enterprise and Splunk Cloud environments, supporting adoption and long-term value realization.

You will deliver onboarding guidance, enablement planning, and customer workshops to grow capability and optimize platform usage, while monitoring environment health and coordinating with cross-functional teams to resolve issues and inform customers about product changes.