Customer Success Specialist — Enterprise Health & Adoption

Cisco Systems, Inc; Bærum; On-site; NOK 700,000 - 900,000; Full time

Benefits offered by this job

Travel 20-30%

Job summary

Cisco is seeking a Customer Experience specialist in Norway to advise on the health of Splunk Enterprise and Splunk Cloud deployments, guiding onboarding and enabling customer teams. You will monitor environments, coordinate with internal teams, and drive adoption to maximize value.

You will work with Support, Professional Services, Sales, Product Management and Engineering, lead customer workshops, and participate in QBRs on site or virtually, with travel up to 20-30% as needed.

Qualifications

• 3+ years of experience in technical support, account management, professional services, or related fields.
• 3+ years in an enterprise customer-facing role.
• Working knowledge of the Splunk Core Platform.
• Experience with customer escalations, account management and project coordination.
• Experience with IT operations and technical infrastructure.

Responsibilities

• Advise customers on the technical health of Splunk Enterprise and Splunk Cloud.
• Provide onboarding guidance, enablement planning, and workshops.
• Monitor environment health and review cases, outages, and projects.
• Partner with internal teams to manage escalations and upgrades.
• Participate in sales QBRs to review service levels and usage metrics.

Skills

Technical support

Account management

Professional services

Systems administration

Systems engineering

Customer-facing role

IT operations

Tools

Splunk Core Platform

Job description

Cisco is seeking a Customer Experience specialist in Norway to advise on the health of Splunk Enterprise and Splunk Cloud deployments, guiding onboarding and enabling customer teams. You will monitor environments, coordinate with internal teams, and drive adoption to maximize value.

You will work with Support, Professional Services, Sales, Product Management and Engineering, lead customer workshops, and participate in QBRs on site or virtually, with travel up to 20-30% as needed.