Customer Success Specialist — Technical Advisor & Onboarding Lead

Cisco Systems, Inc; Norway; Presencial; NOK 700.000 - 900.000; Tempo integral

Resumo da vaga

Cisco's Customer Experience team helps customers achieve long-term success with their Splunk investment by ensuring health, performance, and adoption of their environments. The role collaborates with Technical Support, Professional Services, Sales, Product Management, and Engineering to deliver a seamless, value-driven customer experience.

The position requires 3+ years in technical support and enterprise client-facing roles, knowledge of the Splunk Core Platform, and travel 20-30%.

Qualificações

• 3+ years of experience in technical support, technical account management, professional services, systems administration, systems engineering, or related field.
• 3+ years of experience in an enterprise customer-facing role.
• Working knowledge of the Splunk Core Platform.
• Experience with customer escalations, account management, and project coordination.
• Experience with IT operations and technical infrastructure.

Responsabilidades

• Advise customers on the technical health of their Splunk Enterprise and Splunk Cloud environments to support successful adoption and long-term value realization.
• Deliver onboarding guidance, enablement planning, and customer workshops to help customers build capability and optimize platform usage.
• Monitor customer environment health by reviewing cases, outages, critical issues, and ongoing projects, and conduct diagnostic health checks where needed.
• Partner with internal teams to manage escalations, recommend upgrades, support workload optimization, and ensure customers are informed about product changes, maintenance windows, and new feature availability in line with product roadmaps.
• Participate in sales QBRs with customers (onsite and virtually) to review service levels, usage metrics and customer environment performance.

Conhecimentos

Technical support

Customer-facing roles

Splunk Core Platform

IT operations

Project coordination

Descrição da vaga

Cisco's Customer Experience team helps customers achieve long-term success with their Splunk investment by ensuring health, performance, and adoption of their environments. The role collaborates with Technical Support, Professional Services, Sales, Product Management, and Engineering to deliver a seamless, value-driven customer experience.

The position requires 3+ years in technical support and enterprise client-facing roles, knowledge of the Splunk Core Platform, and travel 20-30%.