Service Sales Manager (m/f/d)

PALFINGER; Skeide; On-site; NOK 900,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary

Flexible working hours

Inspiring working environment

Part of a fast-growing PALFINGER Group

Job summary

PALFINGER Marine is seeking a Service Sales Manager to drive profitable growth by developing and managing customer relationships, identifying new business opportunities, and coordinating across teams. The role combines strategic sales expansion with operational excellence to strengthen service performance and market position.

The successful candidate will have marine or offshore industry experience, strong customer service skills, and the ability to work independently within a collaborative

Qualifications

• Minimum 5 years of relevant experience in marine or offshore industry, with proven success in service or sales functions.
• Fluent in English; additional languages are a plus.
• Demonstrated ability to deliver exceptional customer service and build long-term professional relationships.

Responsibilities

• Drive profitable sales growth across existing and new customers within the portfolio, achieving budgets and KPIs.
• Ensure regular customer and prospect visits aligned with KPIs; understand market needs.
• Develop and implement annual customer development plans for key accounts for sustainable growth.
• Report and analyze customer performance; keep CRM updated and coordinate with service coordinators and management.
• Collaborate with internal teams to manage service delivery, follow up on complaints and non-conformities, and prepare annual budgets.

Skills

Marine industry experience

Sales & account management

Customer relationship building

Tools

CRM software

Job description

At PALFINGER, we have been lifting goods to a new level for over 90 years – with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions.

PALFINGER MARINE, an integral part of our organization since 1992, offers complete deck equipment solutions and lifesaving appliances to various maritime industries. Our success is based on the tireless efforts of our approximately 12,350 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development. Become part of our team and start your career at PALFINGER.

The Service Sales Manager drives profitable growth of PALFINGER Marine’s Service and Spares business by developing and managing customer relationships, identifying new business opportunities, and ensuring effective coordination across teams. The role integrates strategic sales expansion with operational excellence to strengthen PALFINGER’s service performance and market position.

Your Responsibilities

• Drive profitable sales growth across existing and new customers within the portfolio, achieving set budgets and KPI
• Ensure regular customer and prospect visits in alignment with KPIs, maintaining close engagement and understanding of market needs
• Develop and implement annual customer development plans for selected key accounts, ensuring sustainable business growth
• Report and analyze customer performance, ensuring CRM systems are updated, and take corrective actions while coordinating effectively with service coordinators and management
• Collaborate with internal teams to manage service delivery, follow up on complaints and non‑conformities, and prepare annual budgets to support business objectives

Your Qualifications

• Technical background, preferably within marine or offshore engineering environments
• Minimum 5 years of relevant experience in the marine or offshore industry, with proven success in service or sales functions
• Demonstrated ability to deliver exceptional customer service and build strong, long-term professional relationships
• Fluent in English, both spoken and written; additional languages are a plus
• Self‑motivated, proactive, and able to work independently while contributing to a collaborative team culture

What we offer

• An interesting, diversified and challenging job for the hands‑on and professional candidate
• Competitive salary
• Flexible working hours
• An inspiring working environment
• Chance to be a part of the fast-growing PALFINGER Group

Are you interested in the position and still have questions? Please do not hesitate to contact us.