Shift Leader Supermall Burger King

Ambrosia QSR; Tromsø; On-site; NOK 600,000 - 800,000; Full time

Job summary

A leading fast-food restaurant is looking for a Shift Leader to oversee daily operations and ensure exceptional guest experiences. This role involves training staff, managing shifts, and maintaining food safety standards. Applicants should have a high school diploma, Serv Safe certification, and strong leadership skills. Flexible working hours are required.

Benefits

Medical - United Healthcare and Kaiser

Flexible Spending Accounts - Medical, Limited Dental & Vision

Sick Time

Direct Deposit

Matching 401(K) and Roth retirement plans

Flexible Scheduling

Growth Opportunities

Complimentary meal for each shift worked

Responsibilities

• Oversee designated shifts to support daily restaurant operations.
• Train and develop staff by implementing established training plans.
• Ensure every guest has an outstanding dining experience.
• Conduct routine walkthroughs of the restaurant.
• Maintain a professional appearance and follow hygiene protocols.

Skills

Excellent verbal and written communication skills

Hands-on leadership

Ability to coach and develop diverse groups

Customer service skills

Multitasking and organization under pressure

Education

High school diploma or equivalent

Serv Safe training & certificate

Prior experience with a POS System

Job description

Overview

Job Details

Job Location: 9454 - Auburn, WA

Position Type: Full-Time/Part-Time

Education Level: None

Salary Range: $19.50 - $22.00 Hourly

Travel Percentage: None

Job Shift: Any

Job Category: Entry Level

Reports To: General Manager

Job Location: Field

FLSA Status Type: Non-Exempt - Hourly

Direct Reports: None

Position Overview

The Shift Leader role at Ambrosia QSR is a variable-hour position responsible for overseeing designated shifts to support daily restaurant operations. After certification, Shift Leaders manage assigned time periods, ensuring guest satisfaction, team coordination, and the successful execution of restaurant initiatives. During peak hours, they work at the front of the restaurant, leading the team to provide a high-quality guest experience. Proficient in all team member roles and responsibilities, shift leaders effectively manage operations in the absence of a general manager and responsibilities will vary based on the needs of the specific restaurant.

Job Responsibilities

• Train and develop staff by implementing established training plans and systems to achieve targeted goals
• Ensure that employees take the required breaks and comply with minor work limitations as directed
• Prevent team members from performing work duties if they exhibit signs of illness or are unfit for duty
• Promptly report employee concerns or complaints to the General Manager and Human Resources

• Ensure every guest has an outstanding dining experience by providing exceptional service and resolving any concern with professionalism and sound judgment
• Conduct routine walkthroughs of the restaurant, including the parking lot, restrooms, and dining areas, while engaging with guests to enhance their experience
• Exhibit a strong sense of urgency and a guest-first mindset, consistently promoting excellent customer service
• Effectively manage guest concerns and complaints in the absence of upper management, ensuring prompt and satisfactory resolutions
• Foster a safe, inclusive, and respectful work environment by upholding company policies against harassment, discrimination, and retaliation, and promptly report any concerns to the General Manager and Human Resources
• Maintain a professional appearance by wearing a clean uniform and slip-resistant shoes
• Follow hygiene and food safety protocols, including frequent handwashing
• Prioritize workplace health and safety by not reporting to work when ill and notifying management promptly if you are unable to work a scheduled shift

• Oversee compliance with all food safety regulations and enforce restaurant safety procedures
• Ensure staff are properly trained and prepared for promotions & LTOs
• Use a headset to monitor team interactions with guests, providing praise, coaching, or redirection as needed
• Identify and troubleshoot basic equipment maintenance issues to ensure smooth operations
• Maintain daily food safety compliance and uphold operational standards
• Communicate effectively with the General Manager and other leadership as necessary
• Deliver exceptional guest service and support team members by actively working in front-of-house operations

• Ensure all food orders, specialty drinks and desserts follow company recipes, brand standards, and are accurately recorded in the POS system
• Organize for shift readiness by positioning team members to meet sales demands while managing waste and prep systems to control costs
• Utilize equipment, small wares, and products as intended, troubleshoot minor issues, and report malfunctioning or unsafe equipment immediately
• Enforce the proper use of safety equipment by all employees to maintain a secure work environment
• Follow company policies and procedures for cash handling to ensure accuracy, security, and compliance with financial guidelines

Education And Work Experience

• High school diploma or equivalent
• Serv Safe training & certificate
• Prior experience with a POS System
• Shift control training is conducted at the current restaurant and verified by the General Manager and District Manager

Qualifications And Skills

• Authorized to work in the United States
• Must be at least 18 years of age
• Able to successfully pass a background check, including criminal history and a Motor Vehicle Report (MVR)
• Ensure compliance with all required training as mandated by local, state, and federal laws, as well as company policies, to maintain operational and regulatory standards
• Excellent verbal and written communication skills for effective collaboration with team members and supervisors
• Dedicated to hands-on leadership, focusing on team development and growth
• Be able to work with, coach, and develop a diverse group of people from different backgrounds and with varying strengths
• Demonstrate the core Cultural Foundations of Energy, Engagement, Empathy, and Execution through all interactions with internal and external stakeholders

Work Environment And Physical Requirements

The work environment is fast-paced, high-energy, and dynamic, requiring the ability to multitask and remain organized under pressure. You will be working in a team-oriented atmosphere, collaborating with other members of the team to ensure smooth restaurant operations. This role involves frequent interaction with customers, creating a welcoming and efficient dining experience. The restaurant environment includes both indoor and outdoor areas, and you may be required to stand, walk, and move throughout the shift. Safety and cleanliness are top priorities, and all staff members are expected to follow health and safety protocols. Flexibility in working hours, including nights, weekends, and some holidays, is required.

Benefits

• Medical - United Healthcare and Kaiser
• Flexible Spending Accounts - Medical, Limited Dental & Vision, Dependent Day Care
• Sick Time - 1 hour for every 30 hours worked, no waiting period
• Direct Deposit
• Matching 401(K) and Roth retirement savings plans - age 20 or above
• Flexible Scheduling
• Growth Opportunities
• Complimentary meal for each shift worked