ServiceNow Technical Architect — CSM & FSM Leader

Workpact; Time; On-site; NOK 900,000 - 1,400,000; Full time

Job summary

Workpact is seeking a ServiceNow Technical Architect to design, implement, and oversee ServiceNow solutions that align with customer business objectives. You will guide customer sessions, lead architecture design, and mentor project teams.

You will collaborate across departments, stay current with market changes, and develop client-facing collateral. Occasional travel to U.S. onsite meetings is expected.

Qualifications

• Legally authorized to work in the U.S. without sponsorship
• 3+ years ServiceNow experience in two or more ServiceNow application areas (one outside of ITSM/ITOM) designing and deploying end-to-end ServiceNow solutions
• Bachelor's degree in computer science, information technology, or equivalent experience
• Experience with architecture design, development, and implementation
• Excellent communication and collaboration skills
• Ability to provide strategic recommendations around technical best practices and industry trends
• JavaScript and ServiceNow skills such as flow designer, workspaces, etc.
• Technical architect level knowledge and experience of ServiceNow platform, key applications, and integrations
• Previous consulting experience
• Experience leading customer workshops and project execution for CS M and FSM
• ServiceNow CSA and CIS certifications for related applications including CSM and FSM
• Experience with agile methodologies
• Integrations using REST / APIs
• Presales / technical sales experience

Responsibilities

• Facilitate customer sessions to align organizational business drivers and functions to ServiceNow application capabilities
• Lead functional and technical design of ServiceNow application deployments
• Act as a technical architect on customer projects - coaching customer and other team members on technical best practices
• Mentor less experienced consultants on general consulting and technical approaches to solve challenges
• Assist in project planning activities and knowhow to keep tasks moving
• Identify additional opportunities to assist customers
• Continuously learn market changes and application enhancements to coach clients
• Help your co-workers succeed
• Create and deliver client-facing collateral such as workshop presentations, function and technical documentation, etc.
• Occasional travel to U.S. onsite customer meetings

Skills

ServiceNow

JavaScript

Architectural design

Client collaboration

REST/APIs

Agile methodologies

CSA/CIS certifications

Workshops leadership

Presales experience

Strategic recommendations

Education

Bachelor's degree

Tools

Job description

Workpact is seeking a ServiceNow Technical Architect to design, implement, and oversee ServiceNow solutions that align with customer business objectives. You will guide customer sessions, lead architecture design, and mentor project teams.

You will collaborate across departments, stay current with market changes, and develop client-facing collateral. Occasional travel to U.S. onsite meetings is expected.