Service Manager

Staria; Oslo; Hybrid; NOK 748,000 - 949,000; Full time

Benefits offered by this job

Phone benefit

Recreational perks

Hybrid work model

Office in Oslo

Job summary

Staria in Oslo is seeking a proactive Service Manager to lead our Norwegian accounting team of seven Advisors and to own key customer relationships. You will shape how we deliver services, manage performance, and collaborate with sales to grow in Norway.

The role combines people leadership, customer focus, and service quality. Hybrid work with a modern Oslo office, and regular on-site days. Fluent Norwegian and English are expected, and Authorized Norwegian accountant status is a plus.

Qualifications

• Solid experience in financial administration and a deep understanding of accounting processes in medium-sized and large companies.
• Experience in customer-facing tasks, managing customer relationships, and monitoring profitability.
• Proven leadership experience with ability to develop, motivate, and support accounting professionals.
• Desire to grow with Staria and improve our operating methods continuously.

Responsibilities

• Lead and develop the accounting team, fostering performance, collaboration, wellbeing, and professional growth.
• Recruit and onboard new team members as the team expands.
• Maintain direct customer contact and build strong relationships through proactive communication and clear expectations.
• Oversee service delivery, deadlines, risks, and commitments, translating customer needs into actions for the delivery team.
• Guide escalations to smooth resolutions and drive measurable improvements in delivery and continuity.
• Manage customer profitability, contracts, pricing, scope, and invoicing with the Service Director.
• Collaborate with Sales to identify opportunities for service growth, renewals, and contract changes.

Skills

People leadership

Customer relationships

Strategic thinking

Communication

Cross-functional collaboration

Education

Authorized Norwegian accountant status

Job description

Do you want to lead a skilled accounting team, build trusted customer relationships, and help shape Staria’s growth in Norway? Are you energized by a role that brings together people leadership, customer satisfaction, and service quality?

We are looking for a proactive, growth-minded Service Manager to lead our Norwegian accounting team and take ownership of key customer relationships. This is your opportunity to make a visible impact – shaping how we lead our team, serve our customers, and grow our operations in Norway.

Journey that awaits you

As Service Manager, you will lead a skilled team of seven Accounting Advisors and own a portfolio of ambitious growth companies. As the key link between your team, our customers and Staria’s delivery teams, you will build trusted partnerships and shape scalable services that help both our accounting team and customers succeed.

This is a unique opportunity to shape Staria’s future in Norway. Rather than stepping into a fully defined setup, you will influence how we lead our people, collaborate with customers, and develop our operations, creating the structures, routines, and ways of working needed for sustainable growth.

You will take ownership of both team performance and customer delivery, ensuring high-quality services and long-term customer value. By creating clarity, anticipating risks, and turning decisions into action, you will keep priorities, responsibilities, and deadlines on track. You will also work closely with Sales to help accelerate Staria’s growth in Norway. While there is no individual sales target, you will act as a trusted subject‑matter expert, uncovering customer needs, identifying opportunities to expand partnerships, and ensuring our solutions create value for both customers and Staria.

In practice, you will:

• Lead and develop your team, fostering performance, collaboration, wellbeing, and professional growth.
• As the team expands, you will be responsible for recruiting and onboarding new team members.
• Have direct customer contact and build strong customer relationships through regular, proactive communication and clear expectation management.
• Oversee service delivery, deadlines, risks, and commitments, translating customer needs and feedback into clear actions for the delivery team.
• Guide escalations to smooth resolutions while using customer insights, team feedback, and recurring patterns to drive measurable improvements in delivery, continuity, and ways of working.
• Oversee customer profitability, contracts, pricing, scope, and invoicing together with the Service Director.
• Work together with sales and contribute with your expertise to find additional service opportunities, proposals, renewals, contract changes.

Your everyday at Staria

We are seeking candidates based in the Oslo area. Staria’s hybrid work model offers the best of both worlds: a modern office in the heart of Oslo, combined with the flexibility to work remotely. To ensure smooth collaboration with your team and stakeholders, we hope you’re able to spend a few days per week at the office on average.

Our salary range for this role is 67 000 – 85 000NOK/month, depending on your background and scope of the role.

Keys to success in this role

For this position, we are looking for candidates who are located primarily in Oslo. We believe that the right person for the role is an experienced and commercially minded leader who combines strong leadership and accounting knowledge with a genuine customer focus and interest. You thrive in a fast‑moving environment, take ownership, and create clarity when priorities shift.

To succeed in this position, we believe that you also have:

• Solid experience in the field of financial administration and a deep understanding of the accounting processes of medium-sized and large companies. Experience in an accounting office environment is a big advantage.
• Experience in customer-facing tasks, managing customer relationships, and monitoring profitability.
• Proven leadership experience and the ability to develop, motivate, and support accounting professionals.
• Enthusiasm to grow and develop with Staria. You are happy to take on challenges and constantly improve your skills, your customers and our organization's operating methods.
• Fluency in Norwegian and English.
• Authorized Norwegian accountant status is a strong plus

What´s in it for you?

Here, growth isn’t just a buzzword. You’ll get real opportunities to develop your skills, take ownership, and leave your mark on how we work. You’ll have the freedom to shape your role, drive change, and influence the way we do things. We trust you to know what works.

We are serious about growth, but never too serious at work. Our hierarchy is low and the atmosphere is relaxed. Here, you can bring your whole self to work — personality, quirks, and all.

Flexibility is part of our DNA. In our hybrid model you can work from home, our office in Oslo, or even abroad from time to time.

While we value flexible remote work, we also prioritize in‑person connections: onboarding and team days, office breakfasts, and shared events bring us together on a regular basis.

Support and team spirit: Staria Service Managers have a strong support network, which includes other Service Managers and Service Directors. Our team has an excellent atmosphere and spirit of helping. The feedback we receive from other Service Managers is very positive – successes and challenges are boldly brought up, and everyone is heard. The People & Culture team supports you in various stages of the employment relationship and leadership matters, and you get process and system support from the Service Management Partner.

We’re proud of our Great Workplace certification, because it’s based on what matters most: strong teamwork, sense of purpose, managers who truly listen, and a culture where people want to stick around.

We’re truly international, with projects and colleagues across borders. You’ll get to collaborate with experts from different countries and backgrounds.

We’re growing and our finances are solid. You can focus on your work without worrying about the ground shifting under your feet.

You’ll get benefits that make everyday life smoother: Phone benefit and recreational perks are all part of the deal.

If you have any questions about the position, our Accounting & Payroll Director, Kira, would be happy to provide more information. You can reach Kira at [phone] on 17.9 at 14.00 -16.00 CET, 23.9 at 14.00-16.00 CET or 2/10 at 12.00-14.00

For questions related to our recruitment process, please send an email to [e-mail]. Please note that for data protection reasons, we only accept applications submitted through our recruitment system.

At Staria, we believe that everyone brings something unique to the table. We appreciate diversity and are committed to creating a workplace where every employee feels valued. We warmly invite candidates from all backgrounds and experiences to apply and join our team. We look forward tohearingfrom you!

Staria empowers growth companies with Global Accounting Services, ERP Consulting, and BI & Planning Solutions. We are dedicated to supporting our customers' growth through our expert advisory services and tailored solutions. As the only company in Europe capable of delivering financial services and solutions to over 50 countries with a single dedicated team, we pride ourselves on our unique position in the market. With a team of over 550 professionals spanning 7 countries, we embody Staria's values of Collaboration, Courage & Commitment. Join us in shaping the future of finance for growth companies.

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