Service Delivery Manager Job Details | cegalgroup

Cegal; Sandnes; On-site; NOK 600,000 - 800,000; Full time

Job summary

A growing technology company in Norway is seeking an experienced Service Delivery Manager to ensure the quality of services delivered to clients. You will work closely with customers and internal teams, driving continuous improvement and building strong relationships. Ideal candidates have 3-5 years of experience in a service delivery role, particularly in IT or Cloud environments, and a background in the energy sector. Join a company that values innovation and employee well-being.

Benefits

Career development programs

Mentorship opportunities

Flexible work environment

Social clubs and activities

Qualifications

• Min. 3-5 years experience from a similar service delivery role.
• Good understanding of technology related to IT services and IT operations.
• Domain knowledge within the energy sector (Oil and Gas, Renewables).
• Structured and process-oriented.

Responsibilities

• Ensure the quality and consistency of services delivered to clients.
• Maintain strong relationships with customers and internal teams.
• Drive continuous improvement in service delivery.

Skills

Customer-focused approach

Problem-solving

Building trust

Strong communication skills

Adaptability

Education

Higher education at Bachelor or Master level

Job description

Service Delivery Manager

Are you ready to take ownership of service delivery and make a real impact in a growing tech company?

Cegal is expanding rapidly, aiming to become a global technology leader in the energy sector - and a key player in the green transition. As part of this journey, we’re looking for an experiencedService Delivery Managerto join our Service Delivery team.

In this role you’ll be responsible for ensuring the quality and consistency of services delivered to our clients. You’ll work closely with customers, internal teams, and leadership to maintain strong relationships, drive continuous improvement, and ensure services are delivered efficiently and effectively.

You’ll also play a key role in identifying opportunities to grow our partnerships —whether that’s through upselling, tailoring solutions to evolving needs, or simply being a trusted advisor who understands the client’s business and how our technology can support it.

We’re looking for someone who brings solid experience in service delivery, within Cloud or IT environments. You should be comfortable navigating complex service landscapes, managing expectations, and driving results.

Who are you?

You’re a proactive, customer-focused professional with a strong track record in service delivery. You know how to build trust, solve problems, and keep things running smoothly. You’re curious, adaptable, and always looking for ways to improve.

To succeed in this position, we believe that you have the ability to converse with technical teams, understand service impact and translate between business and IT, while having the confidence to challenge on choices enabling us to sit at the steering wheel together with the key stakeholder on the customer side.

Your background?

To thrive in this role, we believe you share our passion for technology and interest in learning, and that you probably have:

• Higher education at Bachelor or Master level
• A good understanding of technology related to IT services and IT operations
• Min. 3-5 years experience from a similar service delivery role
• Domain knowledge within the energy-sector (Oil and Gas, Renewables)
• Are structured and process-oriented
• Good communication and collaboration skills (internally and with clients)
• Fluent in English & Norwegian (min. B2)

At Cegal, you’ll be part of a collaborative, skilled team that values knowledge sharing and continuous learning. You won’t just be joining a company — you’ll be joining a culture that’s passionate about technology, customer success, and making a difference.

Even if you don’t tick every box, we’d still love to hear from you. Tell us how your experience can bring value to our team—we’re open to new perspectives and ideas.

Why us?

Because at Cegal - You matter. As a Cegalian you will be seen, heard, and appreciated. You are part of an Inclusive working environment where you can be your true self, and bring all your skills, experience and personality into the workplace.We are problem solvers who don’t hide behind technical jargon and fancy buzzwords. Instead, we make the complicated easy to understand and turn complexity into digital success stories. We call that being Fuss Fighters.

You will work with colleagues who are Super Skilled in their fields and experience how our diversity encourages creativity, innovation and knowledge-sharing. We are passionate about technology and have a culture of learning, mentoring and growth.

A balanced approach to work and personal life makes us happier and more productive. At Cegal we are dedicated to creating a work culture that is flexible, accommodating, and inclusive of diverse needs. We prioritize employee well-being and support work-life balance. You give and receive – You matter.

What’s in it for you?

Working in Cegal offers great opportunities for professional development and social engagement:

• Career paths - Advance your career with trainee programs, mentorship, growth dialogue.
• Influence - Ideal company size - global impact, yet stand out and make a difference
• Professional growth – Benefit from a training budget and dedicated time for learning and growth, while enjoying access to digital courses and our very own certification center.
• Fun at work - 870+ employees, 20+ social clubs, including football, game nights, wine tasting, and company trips.
• Technology - We are passionate about new tech. Test the latest technologies and implement them in real-world scenarios.
• Work-life balance - Enjoy a supportive and flexible work environment that enables you thrive both professionally and personally.
• Diversity - support diversity in the tech industry through our Diversity at Cegal initiative, Women at Cegal network or our platinum partnership with the Oda Network

Want to know more about these and other benefits? Visit our careers page: https://www.cegal.com/en/careers/working-at-cegal

Want to join our adventure? Send your CV and a motivational letter!

Location:Stavanger

Questions?Contact the hiring manager Dag Lindefjeld([phone]) or Recruitment and Development Specialist Adelaida Ures Sævild ([phone])

This is a direct company recruitment. We will not accept applications or candidates via employment agencies. As a candidate you will need to have a valid working visa for Norway. Cegal does not sponsor visas. For successful candidates, Cegal might ask for consent to perform a background check.