Service Cloud Specialist Account Executive - Norway

Salesforce, Inc.; Norway; On-site; NOK 900,000 - 1,400,000; Full time

Job summary

Salesforce, Inc. is expanding its Nordic Service Cloud team with a Specialist Account Executive for Norway. You will drive revenue across Service Cloud portfolio, including Agentforce Service, Field Service, and Digital Engagement, while partnering with Core Account Executives to co-sell in enterprise accounts.

You will manage a dedicated product quota, lead strategic conversations, and guide clients through AI-driven service transformations to modernize contact centers and field operations.

Qualifications

• Domain expertise in enterprise value-selling across AI agents, CX platforms, and service/cloud solutions.
• Proven success managing complex sales cycles and negotiating high-value contracts.
• Ability to navigate matrixed organizations and mobilize cross-functional teams to drive outcomes.
• Strong public speaking and presentation skills for C-level audiences.

Responsibilities

• Develop and execute targeted sales campaigns across Norway for Service Cloud offerings.
• Lead full sales cycle from discovery to closure for enterprise opportunities.
• Advise clients on AI-driven service transformations and operational improvements.
• Collaborate with Core Account Teams for map-based expansion and co-selling.
• Educate internal teams to identify, qualify, and pursue high-potential Service Cloud opportunities.

Skills

Domain Expertise

Enterprise Sales

Matrix Collaboration

Storytelling & Presentation

Job description

Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Opportunity: Service Cloud Specialist Account Executive

We're growing our Nordic Service Cloud team and adding a new Specialist Account Executive to the squad. In this strategic overlay role, you will unlock untapped revenue across our cutting-edge Service portfolio - including Agentforce Service (Autonomous AI Agents), Field Service, Service Cloud Voice, and Digital Engagement .

Operating in a matrixed environment, you will partner closely with Core Account Executives to co-sell, penetrate existing enterprise accounts, and win net-new business across the Norwegian market. You will carry a dedicated product quota and act as the subject matter expert to formulate and execute winning sales strategies within your assigned territory.

Your Impact

• AI Transformation Leader: Guide customers through the paradigm shift from basic chatbots to autonomous agentic AI, positioning ServiceCloud as the engine for digital labor and scaled customer support - from automated case resolution to intelligent field dispatch.
• Trusted Advisor: Partner with enterprise customers and prospects to deeply understand their unique operational challenges and business goals.
• Value Realization: Position the transformative value of Salesforce Service Cloud solutions to help clients modernize their contact centers and field operations.
• Force Multiplier: Collaborate internally across the Salesforce ecosystem to elevate our Service Cloud messaging and accelerate deal cycles.

Key Responsibilities

• Execute Territory Strategy: Develop and implement targeted sales campaigns across the Service Cloud install base, prospects, and whitespace in Norway.
• Own the Specialist Cycle: Run a rigorous, full sales cycle for complex Service Cloud opportunities - from sophisticated prospecting and discovery to negotiation and closure.
• Drive Autonomous AI Adoption: Lead high-impact conversations around Service Cloud , helping clients deploy autonomous AI agents that automate case resolution, appointment scheduling, and scaled customer operations.
• Partner & Co-Sell: Collaborate seamlessly with Core Account Teams to map accounts, identify Service Cloud pain points, and expand our footprint.
• Enable the Ecosystem: Educate and enable internal core sales teams on how to identify, qualify, and frame high-potential Service Cloud and Agentforce opportunities.
• Deliver Business Transformation: Exceed annual sales quotas by aligning our AI-driven service capabilities with the client's overarching digital transformation roadmap.

Requirements & Qualifications

Experience & Skills

• Domain Expertise: Solid track record of enterprise value-selling within relevant spaces (e.g., Autonomous AI Agents, Conversational AI/Chatbots, Contact Center software, Customer Service/CX platforms, Field Service Management).
• Enterprise Sales Discipline: Proven success managing complex sales cycles, negotiating high-value contracts, and consistently exceeding quotas.
• Matrix Collaboration: Demonstrated ability to navigate complex, matrixed organizations and mobilize cross-functional internal teams to drive customer outcomes.
• Storytelling & Presentation: Exceptional communication and public speaking skills; ability to deliver compelling, value-driven presentations to C-level executives.

Mindset & Attributes

• Strategic & Execution-Oriented: Ability to build a long-term territory strategy and the tactical discipline to execute it day-to-day.
• Curious & Resilient: A continuous learner who asks deep discovery questions, thrives in high-energy environments, and finds a path forward despite challenges.
• Trusted Advisor: Builds credibility fast with external stakeholders - from day-to-day champions to C-suite executives - while navigating internal core AE relationships to drive outcomes without ownership friction.

Language & Logistics

• Languages: Complete fluency in both Norwegian and English is required.
• Location: Must have the legal right to work in Norway.
• Travel: Willingness to travel domestically as required by the business.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our