Senior Services- Veteran's Services Part-Time Administrative Assistant

Lee County Data Processing; Time; On-site; NOK 154,000 - 250,000; Part time

Job summary

Lee County Veterans Services is seeking a part-time administrative assistant to provide specialized administrative and clerical support under general supervision. You will greet visitors, answer phone calls, scan documents into the records management system, and help clients complete required forms.

You will enter and update veteran information in the VetraSpec software and other office systems with accuracy, discretion, and confidentiality.

Qualifications

• High School diploma or GED and at least two years of customer service or public contact experience.
• Experience with government or healthcare settings is preferred.

Responsibilities

• Greet visitors and answer phone calls.
• Scan documents into the records management system.
• Help clients complete required forms.
• Enter and update veteran information in VetraSpec and other office systems with accuracy and confidentiality.

Skills

Customer service

Organization

Communication

Time management

Prioritization

Discretion

Education

High School or GED

Tools

Microsoft Office

Records management

VetraSpec

Job description

General Definition Of Work

Lee County’s Veteran’s Services office (a division of the Senior Services Department) is seeking to fill the position of part‑time administrative assistant. Under general supervision, this position provides specialized administrative and clerical support. The role assists veterans and their dependents by explaining rights and benefits available under federal, state, and local laws. Responsibilities include greeting visitors, answering phone calls, scanning documents into the records management system, and helping clients complete required forms. The employee must be able to follow verbal and written instructions and maintain accuracy when entering and updating veteran information in the VetraSpec software and other office systems. This work requires tact, courtesy, and discretion when handling sensitive and confidential information. The position reports to the Veteran Services office supervisor.

Knowledge, Skills, And Abilities

Experience working with military personnel and veterans, along with strong customer service skills, is essential. This position requires providing patient and courteous, informed assistance to both the public and internal staff, demonstrating patience, active listening, and professionalism in appearance and demeanor. Employees must maintain confidentiality and build effective working relationships with local, state, and federal officials, as well as civic and business leaders, colleagues, and the general public. The role also demands strong organizational, communication, time management, and prioritization skills. Proficiency in computer applications such as Microsoft Office, document scanning, and records management is required. Employees must exercise initiative and independent judgment when determining clients’ eligibility for veterans’ benefits under federal, state, and local laws.

Education And Experience

High School or GED, and at least two years of customer service or public contact experience, preferably in government or healthcare setting; or any equivalent combination of training and experience which provides the required skills, knowledge and abilities. Prior military experience or military affiliation preferred.

Special Requirements

Valid Driver’s license in the State of North Carolina.

Receive accreditation from the U.S. Department of Veterans Affairs within the first 12 months of hire.

Pre‑employment Drug Testing Is Required.

EQUAL OPPORTUNITY EMPLOYER