Senior ITSM

Blackapple Solutions LLC; Oslo; On-site; NOK 1,000,000 - 1,250,000; Full time

Job summary

A technology consulting firm in Oslo seeks a Senior ITSM for a contract role lasting 6+ months. The successful candidate will analyze the current Service Desk model, identify cost-saving opportunities, and implement improved structures to enhance user satisfaction. Candidates must have strong knowledge of ITIL and service management frameworks, with a practical approach to problem-solving.

Qualifications

• Senior Service Desk and Service Management analyst with strong cost saving focus.
• In-depth knowledge of IT Service Desk management (ITIL) and frameworks.
• Experience in planning, design and implementation of Service Desk models.

Responsibilities

• Analyse current Service Desk model to identify cost improvement areas.
• Challenge vendor proposals to ensure proper processes and technology are in place.
• Demonstrate a practical approach to implement a high-quality Service Desk solution.
• Identify consequences and risks of changing current IT Service Desk model.

Skills

Service Desk management

ITIL knowledge

Cost-saving focus

Education

ITIL Certification

Job description

Blackapple Solutions Ltd (BSL) was founded in 2004 with the mission to provide best-in-class technology consulting and services across the globe. BSL offers its services in Information Technology, Enterprise Resource Planning (ERP) and Engineering consulting, with the mission of becoming internationally renowned Systems Integration Company.

Job Description

Hi, Hope you are doing well..! This is Ramya from Blackapple Solutions Ltd. At the moment we have an urgent opening for Senior ITSM for Contract position based at Oslo, Norway. Here below I am sending you the job description for your referral. Please let me know your interest as soon as possible along with your updated CV and below mentioned details so that I can process your resume to my client Hexaware. It would be great if you could refer your friends or colleagues who are looking for similar kind of roles.

Please fill in the details and send them to me ASAP:

• Availability/Notice period
• Current Location
• Total Experience
• Years of Relevant Skill Experience
• Current salary
• Expected Pay rate
• Nationality/Visa
• Willing to work in Oslo, Norway (Yes/No)

Job Details

Role: Senior ITSM
Location: Oslo, Norway
Job type: Contract (6+ months)
Client: Hexaware

Responsibilities

• Analyse current Service Desk model to identify cost improvement areas
• Challenge vendor proposals to ensure that the right processes, people and technology are in place so that the organization can meet its business goals
• Demonstrate “hands-on” practical approach on how to implement a high quality Service Desk solution at low cost
• Identify consequences/risks of changing current IT Service Desk model

High-Level description and objectives

Define and implement an improved Service Desk structure, including roles, responsibilities, resources and tools, that will:

• ensure significant cost saving for End client
• ensure continued End User Satisfaction with IT in End client

In the analysis phase, the expert role is expected to execute analysis of the inefficiencies and ineffectiveness of the current Service Desk model and impacted processes. In addition, this role is also expected to provide contribution to the deliberations related to in/out-sourcing based on the efficiency analysis. The Service Desk model needs to cater for integration of multiple vendors into these service Operations processes.

Analysis deliverables

• Cost analysis and estimates for different Service Desk models
• Evaluate the cost effects of changed service levels and language availability for all or parts of End client
• Assess cost savings (ticket volume reduction), through improved and increased self service for users
• Define internal organization needed for chosen model and Service level definitions

Mandatory Fields

• Senior Service Desk and Service Management analyst with strong cost saving focus
• In-depth knowledge of IT Service Desk management (ITIL) and IT service management frameworks
• Experience in planning, design and implementation of Service Desk models/organizations in larger enterprises

ITIL Certified

Kind Regards

Ramya
Junior IT Recruiter
Recruitment Consultant (UK & Europe) | Blackapple Solutions Ltd
8 Cherry Tree Centre, Market Street, Huddersfield,
West Yorkshire, United Kingdom, HD1 2ET
Contact: [phone] EXT (917)
Web: www.blackapple-solutions.co.uk

Additional Information

All your information will be kept confidential according to EEO guidelines.