Remote IT Operations Analyst — Banking Applications

Jobgether; Norway; Hybrid; NOK 600.000 - 800.000; Vollzeit

Benefits dieser Stelle

Remote work possible

Fixed-term contract

Zusammenfassung

Jobgether is seeking an IT Support Analyst – Application Operations based in Norway to support critical banking applications and ensure reliable performance across enterprise IT environments. You will investigate incidents, work with developers and vendors, monitor systems, configure OpenLease, and manage user access while contributing to automation and continuous service improvement.

The role emphasizes analytical problem-solving, collaboration with cross-functional teams, and a proactive

Qualifikationen

• Previous experience in IT application support, application operations, or similar role in enterprise/financial services.
• Solid understanding of incident management, problem management, troubleshooting methodologies, and IT service management processes.
• Experience with IT service management and documentation tools such as Jira and Confluence.
• Strong analytical and problem-solving skills to investigate complex application issues and develop practical solutions.
• Technical understanding of application environments, system configurations, monitoring processes, and software troubleshooting.

Aufgaben

• Analyze recurring IT incidents, identify root causes, and implement corrective measures to improve reliability.
• Investigate, reproduce, and troubleshoot application errors in test environments with developers and vendors.
• Monitor banking applications and IT systems; optimize monitoring processes and identify automation opportunities.
• Configure and administer banking applications (OpenLease) including settings, workflows, and user roles.
• Provide 1st- and 2nd-level application support; participate in major incident management and fault diagnosis.
• Process user access requests and maintain permissions per security policies.
• Document investigations, workarounds, changes, and resolutions; maintain knowledge base.
• Support continuous improvement across application operations and IT service delivery.

Kenntnisse

Incident management

Troubleshooting

Analytical thinking

Communication

Collaboration

Prioritization

Banking apps knowledge

SQL

Problem-solving

Tools

Jira

Confluence

Splunk

SQL

Jobbeschreibung

Jobgether is seeking an IT Support Analyst – Application Operations based in Norway to support critical banking applications and ensure reliable performance across enterprise IT environments. You will investigate incidents, work with developers and vendors, monitor systems, configure OpenLease, and manage user access while contributing to automation and continuous service improvement.

The role emphasizes analytical problem-solving, collaboration with cross-functional teams, and a proactive