Remote Customer Support Representative - Rowan Energy Norway

WorksHub; Norway; Remote; NOK 400,000 - 550,000; Full time

Job summary

WorksHub is seeking a motivated Customer Support Representative to provide exceptional service, manage accounts receivables, and foster positive client relationships. The role includes responding to inquiries, troubleshooting issues, and collaborating with teams to enhance customer satisfaction. Join a dynamic organization offering competitive compensation and growth opportunities.

Benefits

Competitive compensation

Benefits packages

Opportunities for growth and development

Qualifications

• Previous experience in customer support or a related field is highly desirable.
• Proficiency in using customer support software and tools.
• Familiarity with accounting principles and practices is a plus.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or live chat.
• Monitor and manage accounts receivables, ensuring accurate invoicing.
• Build and maintain strong relationships with clients.

Skills

Communication

Problem-solving

Organization

Time management

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Customer support software

Job description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. This is a remote position and in this role, you will be responsible for providing exceptional customer service and support, while also handling account receivables and collections from delinquent clients. As a key member of our organization, you will play a crucial role in ensuring customer satisfaction and maintaining positive client relationships.

Responsibilities:

1. Customer Support:

- Respond promptly to customer inquiries via phone, email, or live chat, addressing their concerns and providing accurate information.

- Assist customers in troubleshooting product or service-related issues, guiding them through the resolution process.

- Ensure timely and effective resolution of customer complaints, escalating complex issues to the appropriate departments when necessary.

- Maintain a high level of product knowledge to effectively address customer inquiries and provide appropriate solutions.

2. Account Receivables and Collections:

- Monitor and manage accounts receivables, ensuring accurate and timely invoicing to clients.

- Follow up with customers regarding outstanding payments, providing friendly reminders and facilitating the collection process.

- Collaborate with the finance team to resolve any billing discrepancies or disputes, ensuring prompt resolution and maintaining positive client relationships.

- Utilize collection software and tools to track and document all collection activities, maintaining accurate and up-to-date records.

3. Relationship Management:

- Build and maintain strong relationships with clients, serving as their primary point of contact for all customer support and account-related inquiries.

- Proactively identify opportunities to enhance customer satisfaction and loyalty, providing personalized assistance and tailored solutions.

- Collaborate with cross-functional teams, including sales and product development, to address customer needs and improve overall customer experience.

Qualifications:

- High school diploma or equivalent; bachelor's degree preferred.

- Previous experience in customer support or a related field is highly desirable.

- Strong communication skills, both written and verbal, with the ability to effectively convey complex information to customers.

- Excellent problem-solving and decision-making abilities, with a keen attention to detail.

- Proficiency in using customer support software and tools.

- Familiarity with accounting principles and practices is a plus.

- Ability to work independently and in a team-oriented environment.

- Exceptional time management and organizational skills, with the ability to prioritize tasks effectively.

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization.

We offer competitive compensation and benefits packages, along with opportunities for growth and development within our dynamic organization. If you are passionate about delivering exceptional customer service and possess the skills required for this role, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience.