Regional Parcel Shops Manager

Vinted; Oslo fylke; Presencial; NOK 515 000 - 541 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Share options program

25 days annual leave

Latest MacBook models

Employee Assistance Program (EAP)

Team-building events

Lunch benefit per working day

Company bike leasing

Monthly flexible benefits budget

Personal shopping budget on Vinted

Pension plan (DC)

NS Business Card for commute

Dog-friendly office

Resumo da oferta

Vinted is seeking a Regional Parcel Centre Manager to lead a network of Vinted Go parcel centres across the Netherlands. You will scale operations, drive consistency, and lead a team of coordinators and operatives to deliver reliable service for Vinted members.

You’ll own workforce planning, KPI monitoring, and cross-functional collaboration while maintaining high standards for safety and customer experience. Frequent travel across parcel centres is required.

Qualificações

• Fluent in Dutch and English.
• Strong background in multi-site logistics or parcel operations.
• Proven people-management experience including coaching and performance management.

Responsabilidades

• Lead daily operations of 6–10 Vinted Go parcel centres across the Netherlands.
• Coach and support parcel centre coordinators and operatives.
• Act as escalation point for operational and people-related issues.
• Own workforce planning, scheduling, onboarding, training and wellbeing.
• Monitor KPIs, prepare performance reports, and implement improvements.
• Ensure parcel collection, handover, storage, and reconciliation processes run smoothly.
• Maintain high standards for safety, quality, and regulatory compliance.
• Conduct site visits and audits with timely corrective actions.
• Collaborate with carriers, facilities, finance and logistics to resolve issues.
• Support planning, launch and stabilisation of new parcel centres.
• Identify revenue opportunities while protecting customer experience.
• Provide hands-on operational support during peak periods and disruptions.
• Travel frequently between parcel centres across the Netherlands.

Conhecimentos

Dutch

English

People management

KPI tracking

Logistics operations

Stakeholder management

Data-driven decisions

Operational leadership

Descrição da oferta de emprego

Brief info about Vinted

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.
The Vinted Group is made up of three business units that support this mission:
Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.
Vinted Go enhances the shipping experience with a vast network of over 500,000 pick‑up and drop‑off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high‑value pieces.
Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.
Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people.

Information about the position

As Regional Parcel Centre Manager, you will be responsible for leading a network of Vinted Go-owned parcel centres across the Netherlands, ensuring consistent operational performance, excellent customer service, and strong team engagement.

You will play a key role in scaling and stabilising our parcel centre operations, combining people leadership, operational discipline, and cross‑functional collaboration to deliver a reliable and efficient service for Vinted members.

In this position, you’ll

• Lead the daily operations of approximately 6–10 Vinted Go-owned parcel centres across the Netherlands.
• Lead, coach, and support parcel centre coordinators and operatives.
• Act as the escalation point for operational and people‑related issues.
• Own workforce planning, recruitment, scheduling, onboarding, training, wellbeing, and performance management across the region.
• Monitor operational and customer‑service KPIs, prepare regular performance reports, and implement improvement plans.
• Ensure parcel collection, drop‑off, storage, reconciliation, and carrier handover processes run smoothly.
• Maintain high standards for customer service, security, health and safety, quality, cleanliness, and regulatory compliance.
• Conduct regular site visits and audits, ensuring corrective actions are completed.
• Work closely with carriers, facilities, People, finance, logistics, and other partners to resolve issues and improve operations.
• Support the planning, launch, and stabilisation of new parcel centres.
• Identify and implement new in‑shop revenue opportunities while protecting customer experience and operational reliability.
• Provide hands‑on operational support during peak periods or unexpected disruptions.
• Travel frequently between parcel centres across the Netherlands.

About you

• Professional proficiency in both Dutch and English.
• Strong experience in multi‑site logistics, retail, parcel, or customer‑facing operations.
• Proven people‑management experience, including coaching, recruitment, training, and performance management.
• Strong workforce‑planning, scheduling, organisational, and prioritisation skills.
• A data‑driven approach to managing KPIs, reporting, and continuous improvement.
• Excellent customer‑service, communication, and stakeholder‑management skills.
• Calm and effective decision‑making during operational incidents, conflicts, and people escalations.
• High standards for health and safety, security, compliance, quality, and operational discipline.
• Commercial curiosity and the ability to turn successful pilots into scalable processes.
• Comfortable travelling frequently between parcel centres and working hands‑on when needed.

Work perks

• The opportunity to benefit from our share options programme
• 25 days of paid annual leave
• Newest MacBook models
• Confidential Employee Assistance Program (EAP) for you and your family
• Frequent team‑building events
• Lunch benefit per working day
• Company bike leasing scheme
• Monthly budget for a flexible benefits platform
• A personal monthly budget for shopping on Vinted
• Collective Defined Contribution Pension plan
• NS Business Card for your commute to the office by public transport
• A dog‑friendly office

Working at Vinted

Individual learning budget

Each year, you’ll be given a learning budget (starting at €3,000), and a total of up to 10 working days over a 2‑year period to support your personal and professional development.

Equal opportunity

We welcome applications from everybody, regardless of your background, identity, or life experiences. Job openings come with guides, not checklists. If you’re excited about a role, but don’t identify with every point in the ‘About you’ section, apply anyway – you might still be the perfect match!

The annual gross salary range for this position excluding 8% holiday pay is: €48.500—€51.000 EUR