Reception Manager

Lexington Catering; Norway; On-site; NOK 400,000 - 800,000; Full time

Job summary

An established industry player is seeking a dynamic Reception Manager to lead a customer-focused team in delivering exceptional service. This role involves managing reception, switchboard, and security services, ensuring high standards of health and safety, and fostering a collaborative environment. The company values creativity and inclusivity, offering generous benefits and opportunities for career progression. If you are a confident leader with a passion for customer service excellence, this is the perfect opportunity to thrive in a supportive and rewarding workplace.

Benefits

Flexible Working

28 Days Holiday Allowance

Family Leave Options

Paid Charity Leave

Career Progression Opportunities

Comprehensive Wellbeing Benefits

Life Assurance

Pension Schemes

Exclusive Discounts & Perks

Qualifications

• Proven experience managing reception services and teams.
• Strong interest in delivering excellent customer service.

Responsibilities

• Manage reception services and ensure customer-focused delivery.
• Maintain health and safety standards and organize staff schedules.

Skills

Customer Service Excellence

Team Leadership

Site Management

Self-Motivation

Innovative Thinking

Education

Experience in Similar Role

Job description

Vacancy Date

24/01/2025

Closing Date

21/02/2025

Location Text

London W1W 7TL

Lexington Reception Services (LRS) is about providing excellent service to our clients and their guests. We attract the very best people to drive service excellence and tap into the latest technology to deliver outstanding customer service.

Working closely together with our clients we provide a bespoke, sophisticated and first-class concierge-style service that reflects the environment expected by our client’s community.

Our way of saying thank you…

At Lexington, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.

• Flexible Working: Enjoy the freedom to balance work and personal life with our flexible working hours.
• Holiday Allowance: Start with 28 days of holiday (including bank holidays) to relax and recharge, increasing to 31 days after two years of service.
• Family Leave: Prioritise your family commitments with our family leave options designed to support you during important times.
• Paid Charity Leave: Make a difference in your community with paid time off to volunteer for your favourite causes.
• Opportunities for Career Progression: Grow and advance your career with us, supported by continuous learning and development opportunities.
• Comprehensive Wellbeing Benefits: Access mental health support and a range of wellbeing benefits to keep you feeling your best, both professionally and personally.
• Life Assurance & Pension Schemes: Secure your future with our life assurance and workplace pension schemes.
• Exclusive Discounts & Perks: Enjoy discounts and cashback on entertainment, leisure activities, and much more, alongside our popular cycle-to-work scheme.

What you’ll be doing…

The effective management of the Reception services. Providing support and guidance in the efficient and professional provision of reception, switchboard, helpdesk, administration and security services.

Responsibilities

• Lead by example to provide a customer-focused reception service through the reception and security teams.
• Maintain health and safety standards in line with company policy.
• Organise schedules to ensure sufficient coverage, particularly during peak periods, and monitor the performance and appearance of all reception staff.
• Team Presentation and Image: Ensure all reception staff are dressed in the correct uniform and that their appearance enhances the business image.
• Foster cooperation and helpfulness with all other departments.
• Enhance skills and knowledge through ongoing training and development, benefiting yourself, the staff, and the customers.

What can you bring?

• Genuine interest in customer service excellence.
• A strong team player, highly confident and positive.
• Proven experience of successfully managing sites and teams and working with external clients.
• Self-motivated and innovative.
• Previous experience within a similar role.

Why it’s great to work for us…

At Lexington, we dare to be different in our food, catering, reception services, and work culture. Our values encourage creativity, boldness, and fun, fostering a diverse and inclusive workplace. We nurture talent, helping our people thrive and reach their potential.

We take pride in being an equal opportunity employer and welcome everyone. Let us know if you need any reasonable adjustments or assistance in your application, and feel free to share your pronouns.

Join our award-winning team passionate about serving delicious food to exceptional clients in London. Visit our website to hear from our team first-hand.