Product Designer – Discovery & Delivery

Product Designer – Discovery & Delivery, Oslo

Client:

Location:

Oslo, Norway

Job Category:

Other

Job Reference:

e36935956eea

Job Views:

5

Posted:

27.04.2025

Expiry Date:

11.06.2025

Job Description:

Puzzel is the leading European Contact Centre as a Service (CCaaS) provider, headquartered in Oslo, Norway, with operations across Sweden, Denmark, Finland, the UK, Bulgaria, and the Netherlands.

Product Designer – Discovery & Delivery Oslo, Arendal, or Sofia

We are seeking a product designer with strong discovery skills to enhance our digital platforms, making them more user-friendly and value-driven. Join us to help shape the future of contact centre solutions.

About Puzzel

Puzzel provides cloud-based contact centre solutions, combining omnichannel contact, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency. With 25 years of experience, we are the #1 in the Nordics and expanding across Europe.

Why Join Us

• Winner of the 2024 CX Award for 'Best Mid-Market Contact Center Platform'
• Recognized as the 'most innovative European-founded CCaaS provider' and top 3 globally by Frost & Sullivan in 2023
• Best Practices Company of the Year 2023
• High Glassdoor ratings and strong customer NPS scores
• Focus on work-life balance and flexible working hours

Key Data Points

• €57m revenue in FY 2024
• Approximately 300 employees
• Used by over 1100 businesses in 40 countries
• Servicing ~60,000 customer service agents daily and handling 800 million interactions annually

Role Responsibilities

As part of a product trio, you will drive and design product experiences that lead to measurable outcomes, user adoption, and business impact through continuous discovery. You will collaborate closely with product, engineering, and go-to-market teams, contributing strategically and tactically to product development.

Key Responsibilities:

• Design accessible, scalable user experiences; translate requirements into wireframes and prototypes; contribute to the design system; collaborate with engineering for implementation.
• Participate in discovery activities, including design sprints, user research, and testing; analyze data to inform design decisions; evaluate impact post-implementation.
• Work within a cross-functional team, facilitate workshops, and communicate design rationale effectively.
• Lead design efforts in specific product areas, align design with business strategies, and improve processes continuously.

Working Model

• Operate within an empowered, cross-functional team in a triad with product managers and tech leads.
• Collaborate across discovery and delivery without hand-offs, sharing responsibility for outcomes.

Key Interfaces

• Product Managers, Engineers, Customer Support, Marketing

Success Metrics

• Hypotheses validated through design, reduced rework, consistent design system contributions, stakeholder feedback.

Must-Haves

• 3+ years in product design, UX/UI, or interaction design in SaaS (B2B)
• Strong discovery and delivery skills; proficiency in Figma and other tools; analytical mindset; excellent communication skills.

Nice-to-Haves

• Experience with complex workflows, AI/ML systems, accessibility standards, and empowered product teams.

Location

Based in Norway (Oslo or Arendal) or Sofia, Bulgaria, with 2-3 days/week in the office.

Benefits & Culture

• Flexible hybrid work, supportive team, birthdays gifts, social events, development opportunities.

Interview Process

• Screening, interviews, case study presentation, assessments, final meeting.

Diversity & Inclusion

We value authenticity and diversity, striving to create an inclusive environment. We are actively working to improve gender balance and attract diverse talent through various initiatives.

Additional Notes

If you are a good fit even at 75%, we want to hear from you. You must have eligibility to work in the country of application. We do not offer sponsorship.