Payment Collection Executive

Velciti; Norway; On-site; NOK 800,000 - 1,000,000; Full time

Job summary

An established industry player is seeking a motivated Payment Collection Executive to join their dynamic team. In this role, you will be instrumental in recovering outstanding debts by contacting customers, negotiating payment plans, and ensuring timely payments. This fast-paced environment offers the chance to enhance your communication, negotiation, and problem-solving skills while adhering to fair debt collection practices. If you have a positive attitude, a strong work ethic, and a desire to succeed, this opportunity is perfect for you to make a significant impact in the company.

Qualifications

• Minimum of 1 year of experience in collections or customer service.
• Must have a bike and excellent communication skills.

Responsibilities

• Contact customers with overdue accounts to negotiate payment plans.
• Process customer payments and update account records accurately.

Skills

Communication Skills

Negotiation Skills

Problem-Solving Skills

Education

Any Degree

Tools

Microsoft Office Suite

Job description

Position: Payment Collection Executive

Qualification: Any Degree

Experience: Minimum 1-2 years working

Reporting to: Technical Manager

Company Background: Velciti Consulting Engineers Pvt Ltd is a leading provider of civil testing solutions in the cement industry. We specialize in delivering high-quality testing services and products to ensure the durability, quality, and safety of construction materials. Our innovative solutions and commitment to excellence have positioned us as a trusted partner in the cement industry.

Job Description: We are looking for a motivated and results-oriented Payment Collection Executive to join our team and play a vital role in recovering outstanding debts. You will be responsible for contacting customers with overdue accounts, negotiating payment plans, and ensuring timely payments are received. This is a fast-paced environment where you will have the opportunity to develop your communication, negotiation, and problem-solving skills.

Responsibilities:

1. Proactively identify and prioritize overdue accounts.
2. Contact customers by phone, email, or mail and through direct meeting at customers place to discuss outstanding balances.
3. Explain collection policies and procedures to customers in a professional and courteous manner.
4. Negotiate and establish realistic payment plans with customers.
5. Process customer payments accurately and efficiently.
6. Update account records and track collection progress.
7. Escalate delinquent accounts to supervisors for further action when necessary.
8. Maintain a positive and professional demeanor at all times.
9. Adhere to all company policies and procedures, including those related to fair debt collection practices.

Qualifications:

1. Any Degree
2. Must have a Bike
3. Minimum of 1 year of experience in collections or customer service.
4. Excellent communication and interpersonal skills.
5. Strong negotiation and problem-solving abilities.
6. Proficient in Microsoft Office Suite.
7. Ability to work independently and meet deadlines.
8. A positive attitude and a strong work ethic.
9. Knowledge of collections laws and regulations (a plus).