Panel Relations Coordinator

Nielsen Holdings Plc; Oslo; Hybrid; NOK 207,000 - 262,000; Part time

Benefits offered by this job

Competitive salary

Open corporate culture

Development opportunities

Job summary

Nielsen is seeking a part-time Panel Relations Coordinator II to recruit and coach Norwegian panel households. The role runs 12 hours weekly, 17:00–21:00, with options for home working within Norway.

Based in Oslo’s Central Skøyen area, you will engage families by phone and build lasting relationships while following Nielsen’s quality standards. Ideal candidates enjoy teamwork, customer service, and organized workflows, with solid computer skills and the ability to work evenings and

Qualifications

• Understand how duties fit within the team and its processes.
• Follow procedures and structured instructions to complete routine tasks.
• Demonstrate service orientation with strong interpersonal skills.
• Show good organizational skills and meet deadlines in a busy environment.
• Work independently and collaboratively within a team.
• Basic to good computer skills; familiarity with Google Workspace is a plus.
• Administrative or customer service experience is desirable but not essential.

Responsibilities

• Conduct outbound phone calls with families participating in the panel.
• Train, guide, and maintain relationships with panel participants and households.
• Adhere to Nielsen's guidelines, procedures, and quality standards.
• Collaborate with various departments to ensure data quality per methodology.

Skills

Interpersonal communication

Customer service mindset

Teamwork

Organizational skills

Systematic work approach

Tools

Google Workspace

Job description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Job Description

A Panel Relations Coordinator II within Panel Management is responsible for recruiting and coaching pre-selected individuals and households in Norway that form part of the Nielsen panel. To succeed in this role, you should enjoy speaking on the phone and be comfortable using a PC as your primary work tool.

Position type: Part-time (12 hours a week over 3 weekday evenings)

Working hours: 17:00 – 21:00

Location: Central Skøyen, Oslo (home working is also possible from within Norway)

Responsibilities

• Entry-level position performing routine tasks with close supervision, following clearly defined procedures and learning basic skills.

Job Summary

• Conduct outbound phone calls with families participating in the panel.
• Train, guide, and maintain relationships with panel participants and households.
• Adhere to Nielsen's internal guidelines, procedures, and quality standards.
• Collaborate with various departments across Nielsen to ensure data quality in accordance with our methodology.

Qualifications

• Understands how assigned duties integrate with others in the team.
• Follows established procedures and structured instructions to complete routine tasks.
• Service-oriented with strong interpersonal and communication skills.
• Demonstrates good organizational skills with the ability to work systematically and meet deadlines.
• Capable of working both independently and collaboratively within a team.
• Basic to good computer and systems literacy (familiarity with Google Workspace / Google Tools is a plus).
• Previous administrative or customer service experience is desired but not essential.

Additional Information

What can we offer you as an employee of Nielsen Media

• In addition to a competitive salary and benefits we offer a varied area of responsibility as well as an open corporate culture with numerous development opportunities.
• Above all, our employees appreciate the ability to work independently in a motivated and very friendly team.
• Social responsibility, open communication and living our values can be found not only on our homepage, but also in everyday work.
• An informal atmosphere in a dynamic media company with opportunities for ownership and personal development.