Oslo: Senior ITSM & Service Desk Innovator (Contract)

Blackapple Solutions LLC; Oslo; On-site; NOK 900,000 - 1,200,000; Full time

Job summary

Blackapple Solutions Ltd in Oslo, Norway, seeks a Senior ITSM contractor for a 6+ month assignment to optimize the Service Desk and ITSM operations. The role focuses on cost savings while maintaining high user satisfaction and ITIL-aligned processes.

The candidate will analyze existing service models, assess outsourcing options, and propose an efficient Service Desk design that integrates multiple vendors and supports business goals on a cost-effective basis.

Qualifications

• Senior Service Desk and ITSM analyst with cost-saving focus.
• In-depth ITIL knowledge and IT service management frameworks.
• Experience designing and implementing Service Desk models in large enterprises.

Responsibilities

• Analyse current Service Desk model to identify cost improvements.
• Challenge vendor proposals to ensure proper processes, people and tech.
• Demonstrate hands-on approach to implementing a high-quality Service Desk at low cost.
• Define internal organization and service levels for the chosen model.

Skills

ITIL Knowledge

Service Desk Management

Cost Saving / Optimization

Education

ITIL Certification

Job description

Blackapple Solutions Ltd in Oslo, Norway, seeks a Senior ITSM contractor for a 6+ month assignment to optimize the Service Desk and ITSM operations. The role focuses on cost savings while maintaining high user satisfaction and ITIL-aligned processes.

The candidate will analyze existing service models, assess outsourcing options, and propose an efficient Service Desk design that integrates multiple vendors and supports business goals on a cost-effective basis.