Oracle OSS/BSS Technical Lead

ACL; Oslo; Hybrid; NOK 1,000,000 - 1,600,000; Full time

Benefits offered by this job

Free Courses at ACL Academy

Professional Development & Career Grow

Close, Inclusive, Wellbeing-Oriented文化

Job summary

ACL, a leading technology solutions company with over 30 years of experience in LATAM, is seeking an Oracle OSS/BSS Technical Lead in Norway. You will drive complex telecom solutions, lead engineering teams, and own architecture for provisioning, order management, activation and billing.

The role demands strong English, hands-on leadership, and deep OSS/BSS knowledge; you will coordinate with clients and vendors, manage incidents, and produce scalable documentation while embracing a hybrid work

Qualifications

• Bachelor’s degree in CS/Engineering or related field.
• 3+ years of hands-on technical leadership in IT/telecom.
• Deep OSS/BSS, BRM, provisioning, ordering and billing knowledge.
• Proficiency with Linux/Unix, Windows, Kubernetes and observability stacks.

Responsibilities

• Lead Technical Coordination & Architecture for OSS/BSS solutions.
• Oversee L1–L3 incident management and 24/7 escalation activities.
• Analyze platform KPIs and perform preventive maintenance.
• Manage tickets with My Oracle Support for clients and coordinate maintenance windows.
• Produce high-quality technical documentation and deployment guides.

Skills

OSS/BSS leadership

Real-Time Charging

Order Management

Provisioning

Cloud Native

English communication

Education

Bachelor’s degree in Computer Science or Electrical Engineering

Tools

Linux/Unix

Windows OS

Kubernetes (K8s)

Grafana

Kibana

Prometheus

Job description

Department: Technical Operations & Telecom Solutions

Location: Norway - Hibrid

Hi there!

At ACL, a leading technology solutions company with over 30 years of experience in Latin America, we are looking for top talent for the position of Oracle OSS/BSS Technical Lead. If you are passionate about driving complex telecommunication solutions, resolving critical system performance challenges, and leading high-impact engineering teams in OSS/BSS, BRM, and Cloud Native architectures, this opportunity is for you!

What will you do?

• Lead Technical Coordination & Architecture: Drive Order Management, Provisioning, Activation, and Billing solutions (Solution Catalog driven). Direct coordination efforts between internal stakeholders, enterprise clients, and third-party vendors while serving as a passionate technical leader.
• Incident & Operations Management: Oversee L1 to L3 technical support and troubleshooting, monitor real-time alarms/incidents, resolve APPs faults (performance metrics, order processing), and attend 24/7 emergency escalation calls to provide swift workarounds or long-term solutions.
• Preventive Maintenance & KPI Optimization: Conduct advanced analyses of platform KPIs and statistics to generate trend reports, execute preventive routines, and mitigate operational risks across Oracle platforms.
• Client & Vendor Liaison: Manage technical tickets/SRs at My Oracle Support on behalf of clients, prepare maintenance windows (MOPs, risk analysis, contingency plans, knowledge transfer), and continuously elevate customer satisfaction.
• Documentation & Process Excellence: Produce high-quality technical documentation including test plans, deployment guides, MOPs, ATPs, and knowledge base articles to build lean, automated, and scalable operational models.

What are we looking for?

• Education: Bachelor of Science degree in Computer Science, Electrical/Telecommunications Engineering, or a related field.
• Experience: 3+ years of hands-on technical leadership experience in the IT / Telecommunications industry.
• Core Domain Knowledge: In-depth technical experience in OSS/BSS, BRM Core nodes, Provisioning, Activation, Order Management, Real-Time Charging, Mediation, and Billing.
• Technical Stack & Systems: Proficiency in Linux/Unix and Windows OS; hands-on exposure to Cloud Native (CN) environments, Kubernetes (K8s), and observability platforms (Grafana, Kibana, Prometheus).
• Language Proficiency: Fluent / Advanced English speaker with strong written and verbal communication skills to interact seamlessly with international clients and technical stakeholders.
• Key Competencies: Strong analytical, system diagramming, and problem-solving skills; proven ability to manage competing priorities during critical incident escalations.

Additional Considerations (Desirable)

• Flexibility to work rotational shift schedules starting early morning or afternoon (Mexican CST time).
• Availability for rotational weekend shifts and 24/7 on-call support duties.
• An updated passport for credential management and potential regional alignment.

Benefits waiting for you

• Free Courses at ACL Academy
• Professional Development & Career Growth
• Close, Inclusive, and Wellbeing-Oriented Organizational Culture

At ACL, we transform challenges into opportunities. With over 30 years supporting leading companies across Chile and LATAM, we combine experience, innovation, and technology to deliver tailor-made solutions in Software Development, QA, AI, and Staff Augmentation. More than a provider, we are a strategic partner that understands each client's unique needs and works alongside them to achieve their goals. For our Aceliano Team, we provide a vibrant space for continuous learning, professional growth, and personal fulfillment.

*We operate under Law 21.015 for the inclusion of people with disabilities; everyone is warmly invited to participate.